Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Provost-Heron

Plantation

Summary


Experienced with managing multi-regional operations and leading teams to achieve organizational goals. Utilizes strategic planning and leadership to drive performance and operational improvements. Track record of fostering effective team collaboration and delivering consistent results.

Overview

33
33
years of professional experience

Work History

Regional Manager

Icryo
07.2024 - Current
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Established and maintained operational standards for two locations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Store Co Manager

Wal-Mart Supercenter
10.1992 - 07.2024
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Recommended quality workers to increase company's productivity and profitability.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Oversaw visual merchandising standards for the store, creating eye-catching displays that boosted foot traffic and increased sales conversion rates.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Provided exceptional leadership by exemplifying company values and setting high standards for professional conduct among staff members.
  • Reduced shrinkage levels through diligent monitoring of loss prevention measures and comprehensive staff training programs.
  • Enhanced store sales by implementing strategic merchandising initiatives and promotional campaigns.
  • Maintained compliance with company policies and procedures, ensuring store operations ran smoothly and efficiently.

Education

High School Diploma -

Romulus Central
Romulus, NY
06-1992

Skills

  • Operations
  • Staff training and development
  • Strategic planning
  • Staff management
  • Staff supervision
  • Asset control
  • Performance management
  • Sales and marketing strategies
  • Multi-million dollar P&L management
  • Safety protocol
  • Leadership skills
  • Attention to detail

Timeline

Regional Manager

Icryo
07.2024 - Current

Store Co Manager

Wal-Mart Supercenter
10.1992 - 07.2024

High School Diploma -

Romulus Central

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Jennifer Provost-Heron