Jennifer Puerta
Orlando,FL
Summary
Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Overview
7
7
years of professional experience
Work History
Procedure Scheduler
Digestive and liver center of florida
Orlando, FL
03.2024 - Current
- Followed up with patients and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Handled incoming calls and inquiries from patients, providing timely and accurate information.
- Schedule Procedures: EGD, Colonoscopy, Bandings.
- Schedule CT and US.
- Check in and check out patients.
Front Desk Coordinator
Northwest Family
Orlando, FL
01.2021 - 03.2024
- Managed customer complaints and rectified issues to complete satisfaction.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Scheduled and confirmed appointments for clients and staff.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Provided administrative support including photocopying, faxing, and filing.
- Signed for packages, recorded deliveries and distributed to personnel.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Receptionist
Dr. Hasan Shahab
Orlando, FL
05.2018 - 12.2020
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Check in and check out patients.
- Schedule dialysis appointment.
- Schedule pick-up and drop-off from transportation.
Education
High School Diploma -
American Worldwide Academy
North Miami, FL04-2006
Skills
- HIPAA compliance
- Data entry proficiency
- Appointment setting
- Patient coordination
- Calendar management
- Insurance verification
Languages
English
Professional
Spanish
Professional
Timeline
Procedure Scheduler
Digestive and liver center of florida
03.2024 - Current
Front Desk Coordinator
Northwest Family
01.2021 - 03.2024
Receptionist
Dr. Hasan Shahab
05.2018 - 12.2020
High School Diploma -
American Worldwide Academy