Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Jennifer Puga

13460 Palo Pinto, San Elizario,TX

Summary

I have been working in the customer service field for the past 4 years assisting customers going through desperate situations, helping elderly people with online financial banking questions and also assisted with de-escalating calls from upset customers I have helped so many people with the sources that are given to me to do so.

I completed the Law Enforcement Training Academy and managed to go through every challenge.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashiering Team Lead

Whataburger
07.2018 - 11.2020
  • Improved customer satisfaction by providing efficient and accurate cashiering services.
  • Verified money drawers in the beginning and end of shift to make sure all money was in place and correct amount was in the cashiers
  • Supported overall store operations by cross-training in various departments to assist as needed, showcasing adaptability and dedication to the company''s success.
  • Streamlined checkout process for increased efficiency, implementing proper cash handling procedures.

Customer Service Representative

Alorica
11.2020 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed a high volume of calls regarding banking information.

Customer Service Representative

HGS
06.2022 - 10.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Debt Collector

Progressive Leasing
11.2022 - 01.2023
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.

Customer Service Representative

GECU
06.2023 - 08.2023
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

San Elizario High School
13981 Socorro Rd, San Elizario, Tx 79849
06-2020

TCOLE Peace Officer License -

El Paso Community College Law Enforcement Academy
10700 Gtwy Blvd E, El Paso, TX
08-2025

Skills

  • Patience and persistence
  • Goal-oriented mindset
  • Stress tolerance
  • Client relations
  • Accounting systems
  • CIT Training
  • Customer service
  • Multitasking
  • Organization skills
  • Problem-solving
  • Time management
  • Clear communication

Accomplishments

    Graduated High school class of 2020

    Completed the EPCC Law Enforcement Academy September 2024- August 2025

Certification

TCOLE License

Languages

English
Spanish

Timeline

Customer Service Representative

GECU
06.2023 - 08.2023

Debt Collector

Progressive Leasing
11.2022 - 01.2023

Customer Service Representative

HGS
06.2022 - 10.2022

Customer Service Representative

Alorica
11.2020 - 04.2022

Cashiering Team Lead

Whataburger
07.2018 - 11.2020

High School Diploma -

San Elizario High School

TCOLE Peace Officer License -

El Paso Community College Law Enforcement Academy

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