Jennifer Ramirez
Escondido,CA
Summary
Proactive Beverage Server, Amazon Delivery Driver, and Food Courier with comprehensive experience in customer satisfaction and timely deliveries. Skilled in RBS-certified alcohol service, cargo management, and efficient communication. Reliable and punctual team player focused on maintaining high standards and advancing in the service industry. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Beverage Server
Valley View Casino
08.2021 - Current
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons- RBS certification
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Assisted in training new hires on best practices for beverage service, contributing to overall team proficiency.
- Utilized knowledge of menu items and ingredients to make personalized recommendations for guests.
- Checked guests' identification before serving alcoholic beverages.
Amazon Delivery Driver
Gateway Shipping Inc.
05.2021 - 08.2021
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Load and unload cargo in an organized matter
- Delivered packages to customer doorsteps and business offices.
- Communication with costumers, dispatchers, and team members
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Food Courier
Postamates
05.2020 - 11.2020
- Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
- Adhered to company policies and procedures, maintaining a safe driving record while operating vehicles for food transportation purposes.
- Improved communication between restaurants and customers by providing real-time updates on order status and estimated arrival times.
Education
High School Diploma -
Escondido High School
Escondido, CA06.2017
Skills
- Excellent customer service
- Time management
- Patience and Empathy
- Team player mentality
- Reliability and punctuality
- Cleanliness and sanitation
Certification
- RBS License
Languages
Spanish
English
Timeline
Beverage Server
Valley View Casino
08.2021 - Current
Amazon Delivery Driver
Gateway Shipping Inc.
05.2021 - 08.2021
Food Courier
Postamates
05.2020 - 11.2020
High School Diploma -
Escondido High School
- RBS License
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