Jennifer Reinken
Wentzville,MO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Resources position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
SSM Health Medical Group
01.2021 - Current
- Providing excellent customer service by promptly answering patient inquiries.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Lead Teacher
The Learning Experience
05.2021 - 12.2021
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Customer Service Representative
Etrailor.com
12.2019 - 05.2021
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Lead Teacher/Mentor Teacher
Primrose Schools
11.2017 - 10.2019
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Observed and recorded teacher methods to suggest improvements and increase student interest.
Client Service Representative
Banfield Animal Hospital
01.2017 - 11.2017
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Education
Bachelor of Arts - Human Resources Management
Lindenwood University
Saint Charles, MO12.2024
Associate of Arts - General Studies
St Charles Community College
City Of Saint Peters, MO05.2022
Skills
- Electronic Health Records Systems
- Referral Coordination
- Team Collaboration
- Customer Relations
- Microsoft Office Suite Expertise
- Training and Development
Additional Information
Education related courses:
Organizational Behavior
Human Resources Management
Employment Law
Business Law
Business Analytics
Timeline
Lead Teacher
The Learning Experience
05.2021 - 12.2021
Patient Access Representative
SSM Health Medical Group
01.2021 - Current
Customer Service Representative
Etrailor.com
12.2019 - 05.2021
Lead Teacher/Mentor Teacher
Primrose Schools
11.2017 - 10.2019
Client Service Representative
Banfield Animal Hospital
01.2017 - 11.2017
Bachelor of Arts - Human Resources Management
Lindenwood University
Associate of Arts - General Studies
St Charles Community College
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