Jennifer Rescalvo
New York,NY
Summary
Results-oriented Retail Management professional with extensive experience leading high-volume retail operations, driving sales performance, and developing high-performing teams. Proven success managing inventory, merchandising, planogram execution, replenishment, and visual presentation to maximize product availability and enhance customer experience. Strong commercial acumen with expertise in analyzing sales trends, optimizing inventory, and implementing strategies that improve operational efficiency and profitability. Experienced in recruiting, training, coaching, and motivating cross-functional teams while fostering a culture of accountability, collaboration, and exceptional customer service. Demonstrated ability to manage daily operations, workforce scheduling, asset protection, cash handling, and keyholder responsibilities in fast-paced retail environments. Skilled at collaborating with senior leadership, merchandising partners, and vendors to execute business initiatives, promotional campaigns, and merchandising strategies that support organizational goals. Recognized for strong communication, problem-solving, organizational, and leadership skills with a consistent record of improving operational performance, maintaining store standards, and delivering outstanding customer experiences.
Overview
9
9
years of professional experience
Work History
Overnight Department Manager
Primark
New York, NY
12.2025 - Current
- * Led overnight operations for a high-volume retail department, ensuring operational excellence and achievement of sales goals.
* Managed inventory control, stock replenishment, and merchandising to maximize product availability and inventory accuracy.
* Executed planograms, merchandise resets, and promotional displays to enhance product presentation and drive sales.
* Analyzed sales trends and department performance to optimize inventory levels and improve profitability.
* Maintained awareness of local market trends and competitor activity to support pricing and merchandising strategies.
* Recruited, trained, coached, and mentored Sales Associates and Team Leaders to build high-performing teams.
* Conducted performance evaluations, provided constructive feedback, and supported employee development initiatives.
* Developed workforce schedules and delegated daily responsibilities to maximize productivity and customer service.
* Coordinated daily operational priorities while meeting productivity targets and company standards.
* Collaborated with store leadership to implement operational improvements and achieve business objectives.
* Managed inventory ordering, replenishment, and stock accuracy to support sales demand and reduce shortages.
* Implemented business strategies that increased sales, operational efficiency, and revenue growth.
* Maintained exceptional customer service standards by resolving customer concerns quickly and professionally.
* Supervised sales floor operations to ensure optimal staffing, customer engagement, and service quality.
* Partnered with merchandising, merchant teams, and vendors to execute seasonal promotions and merchandising initiatives.
* Supported Product Sales Managers by implementing merchandise strategies and improving team productivity.
* Maintained visual merchandising standards, floor presentation, and brand compliance across departments.
* Assisted with the creation, installation, and maintenance of visual displays and promotional marketing materials.
* Trained associates on merchandising standards, POS systems, operational procedures, and customer service expectations.
* Managed cash handling, register reconciliation, and secure cash deposits while maintaining financial accuracy.
* Served as a keyholder responsible for asset protection, store security, and emergency response procedures.
* Oversaw shipment processing, inventory receiving, stock replenishment, and backroom organization.
* Maintained operational dashboards, inventory counts, and merchandise tracking to ensure accuracy and accountability.
* Coordinated onboarding activities for new employees, including payroll, benefits, and orientation processes.
* Prepared employee relations documentation, including disciplinary reports and performance records.
* Fostered a safe, organized, and collaborative work environment while ensuring compliance with company policies.
* Collaborated cross-functionally with store leadership to improve operational performance and customer satisfaction.
* Demonstrated strong problem-solving, communication, and decision-making skills in fast-paced retail environments.
* Built lasting customer relationships by delivering personalized service and resolving issues effectively.
* Utilized Microsoft Office Suite and retail management systems to analyze data, prepare reports, and support business operations.
Beauty Team Leader
DFS Group Limited
Jamaica, New York
10.2024 - 10.2025
- Primary conduct between the Product Sales Manager, the regional merchant team, the product brands and the customers.
- Supervise, mentor and develop a cross-functional sales team, and foster a service environment to create a luxury service experience for our customers.
- Demonstrate the ability to lead and role model our highest standard of service quality.
- Enhance Selling and Customer Experience.
- Assist the Product Sales Manager (PSM) to drive sales; work with the PSM on ways to increase team productivity.
- Partner with the Platinum Services team to enhance customer experience.
- Ensure your team has clear goals and objectives which remain focused on the customer experience and productivity targets.
- Supervise sales floor; manage team visibility on the shop floor for optimal staffing and floor coverage.
- Liaise with the Assistant General Manager (AGM) Sales on staff coverage and job duty scheduling needs.
- Encourages teams to meet or exceed location sales & profitability targets; be a role model on desired sales behavior.
- Product Management.
- Maintain a high standard of product and brand knowledge among your team.
- Maintain floor presentation to meet or exceed brand and DFS requirements.
- Provide feedback to PSM when supporting the development and execution of merchandise strategy, e.g. promotions, seasonal buys, etc. as required.
- Set and maintain appropriate Presentation Stock (PS) levels.
Visual Merchandising Assistant
DFS Group Limited
Jamaica, New York
08.2022 - 10.2024
- Primary conduct between the Product Sales Manager, the regional merchant team, the product brands and the customers.
- Supervise, mentor and develop a cross-functional sales team, and foster a service environment to create a luxury service experience for our customers.
- Demonstrate the ability to lead and role model our highest standard of service quality.
- Enhance Selling and Customer Experience.
- Assist the Product Sales Manager (PSM) to drive sales; work with the PSM on ways to increase team productivity.
- Partner with the Platinum Services team to enhance customer experience.
- Ensure your team has clear goals and objectives which remain focused on the customer experience and productivity targets.
- Supervise sales floor; manage team visibility on the shop floor for optimal staffing and floor coverage.
- Liaise with the Assistant General Manager (AGM) Sales on staff coverage and job duty scheduling needs.
- Encourages teams to meet or exceed location sales & profitability targets; be a role model on desired sales behavior.
- Product Management.
- Maintain a high standard of product and brand knowledge among your team.
- Maintain floor presentation to meet or exceed brand and DFS requirements.
- Provide feedback to PSM when supporting the development and execution of merchandise strategy, e.g. promotions, seasonal buys, etc. as required.
- Set and maintain appropriate Presentation Stock (PS) levels.
- Led team meetings to align project goals and strategies.
- Coordinated daily operations to ensure smooth workflow and efficiency.
- Developed training materials for new team members and ongoing education.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
Lead Cashier
Ulta Beauty Cosmetics
New York, New York
10.2022 - 08.2022
- Count money in cash register at the beginning to ensure the correct amount is counted and closing of shift to ensure the correct amount is accounted for in safe.
- Overseeing the associates during payment, and responding to customer’s complaints and suggestions.
- Training new cashiers and cross-training of other associates from different locations in using POS System.
- Supporting store management with sales associates on the sales floor and sales goals.
Tasker
Ulta Beauty Cosmetics
New York, New York
11.2017 - 10.2021
- Scan and record to verified inventory was received during weekly shipment.
- Accomplished all projects and tasks assigned throughout the day such as processing shipment, replenishing and back stock of merchandise.
- Analyzed the sales floor every day to ensure replenishment of all products.
- Keeping fixture stocked with merchandise, maintaining overall store clean, and completing tasks assigned.
- Supporting store management by following processes and procedures and completing tasks.
- Maintaining task dashboard of all operational processes including shipment, replenishment, merchandise sets, and inventory counts of products.
- Completing merchandise rests, planographic, marketing displays.
Education
Some College (No Degree) - System, Technology and application, Spreadsheet applications, Word processing operations, Business organization Human Resources management, Business concepts, Introduction to accounting(bookkeeping) accounting I, Mathematical applications, business law, presentation technology and techniques (PowerPoint)
Plaza College
Queens, New YorkSkills
- Led retail operations by driving sales performance, optimizing inventory management, executing merchandising strategies, and maintaining exceptional store standards in high-volume environments
Managed and developed high-performing teams through recruitment, training, coaching, performance management, workforce scheduling, and employee engagement to achieve operational and customer service goals
Improved operational efficiency by analyzing sales trends, implementing process improvements, managing budgets and inventory, and ensuring accurate stock control and product replenishment
Delivered exceptional customer experiences through strong leadership, visual merchandising, problem-solving, effective communication, and cross-functional collaboration with vendors and store leadership
Protected company assets and ensured compliance by overseeing cash handling, keyholder responsibilities, loss prevention, operational planning, and maintaining safe, organized, and customer-focused store operations while utilizing Microsoft Office Suite for reporting and business management
Timeline
Overnight Department Manager
Primark
12.2025 - Current
Beauty Team Leader
DFS Group Limited
10.2024 - 10.2025
Lead Cashier
Ulta Beauty Cosmetics
10.2022 - 08.2022
Visual Merchandising Assistant
DFS Group Limited
08.2022 - 10.2024
Tasker
Ulta Beauty Cosmetics
11.2017 - 10.2021
Some College (No Degree) - System, Technology and application, Spreadsheet applications, Word processing operations, Business organization Human Resources management, Business concepts, Introduction to accounting(bookkeeping) accounting I, Mathematical applications, business law, presentation technology and techniques (PowerPoint)
Plaza College