Jennifer Rhoads
Chesnee,US
Summary
Empathetic People Operations Specialist known for high productivity and efficient task completion. Skilled in employee engagement, talent management, and HR policy design. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and positive workplace culture.
Overview
17
17
years of professional experience
Work History
Care Team Coordinator
RexMD
Greenville, SC
10.2025 - Current
- Coordinated patient care activities for efficient service delivery.
- Collaborated with multidisciplinary teams to optimize patient outcomes.
- Implemented feedback mechanisms to improve patient satisfaction and care quality.
- Researched potential solutions for improving efficiency of operations within the Care Team Coordinators unit.
Account Manager
Aeroflow Health
Asheville, US
05.2018 - 01.2025
- Manage daily operations, ensuring compliance and improving customer service.
- Exceeded sales goals through effective account management and strategy development.
- Enhanced efficiency by implementing new procedures and training programs.
- Onboard new accounts, fostering strong client relationships and satisfaction.
- Develop strategies to boost employee performance and operational success.
- Streamlined onboarding processes for new accounts, leading to noticeable improvements in client engagement and satisfaction.
- Developed targeted training programs for staff, enhancing performance and fostering a culture of continuous improvement.
Lead Department Sales
Ingles Markets
Asheville, US
03.2016 - 04.2018
- Led a team to enhance product displays, resulting in increased customer engagement and noticeable sales growth.
- Coordinated with vendors to streamline inventory processes, ensuring timely stock replenishment and reducing shortages.
- Analyzed sales data to identify trends, enabling targeted promotions that improved overall department performance.
Co-Manager
Sand Dune Café
Jensen Beach, US
10.2015 - 02.2016
- Co-managed daily operations, enhancing workflow efficiency and achieving noticeable gains in customer satisfaction.
- Fostered a positive team environment, empowering staff to deliver exceptional service and strengthen customer loyalty.
- Implemented new inventory management practices, reducing waste and ensuring product availability to meet customer demand.
- Maintained an upbeat atmosphere, encouraging team engagement and contributing to a vibrant café culture.
Enlisted Marine
United States Marine Corps
Camp Pendleton South, California
09.2008 - 01.2013
- Assisted in the development of operational plans and projects.
- Managed inventory of supplies and other materials needed for operations.
- Ensured that all personnel adhered to established policies and procedures.
- Supervised daily activities of subordinate Marines.
- Organized records management system to maintain accurate data on all personnel.
- Coordinated logistics support for various field operations.
- Maintained accountability of sensitive items and documents.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
- Participated in job fairs and other recruitment events to source potential candidates.
- Assisted in developing training programs for staff members.
Education
BS - Exercise and Sports Science
Kaiser University
Port St Lucie, FLSkills
- Customer Service
- Project Research
- Leadership
- Communication
- Problem-solving
- Project Management
- Medicare/Medicaid
- Account Management
- Training
- Operations Management
- Employee training
- Performance evaluation
- Relationship management
- Human resources
References
- Brandy Howington, Aeroflow Healthcare, bdhowington18@gmail.com, 8287744953
- Emily Blum, Aeroflow Healthcare, emilychandlerblum@yahoo.com, 8287070849
- Robert Zambrano, USMC, rigoberto.zambrano@usmc.mil, 9096484550
Timeline
Care Team Coordinator
RexMD
10.2025 - Current
Account Manager
Aeroflow Health
05.2018 - 01.2025
Lead Department Sales
Ingles Markets
03.2016 - 04.2018
Co-Manager
Sand Dune Café
10.2015 - 02.2016
Enlisted Marine
United States Marine Corps
09.2008 - 01.2013
BS - Exercise and Sports Science
Kaiser University