Jennifer Rhodes
Denton,TX
Summary
Seasoned leader in the restaurant industry with extensive experience at ACG Texas Restaurants, demonstrating exceptional skills in staff training, development, and cost control. Proven ability to enhance customer satisfaction and profitability through strategic management and innovative cost-saving initiatives. Adept at building strong client relationships and managing time efficiently, consistently exceeding performance standards while contributing to team success. Passionate about fostering partnerships and driving business growth.
Overview
16
16
years of professional experience
Work History
Manager on Duty
Outback Steakhouse
Denton, TX
04.2023 - Current
- Assigned tasks, ensuring timely completion and high-quality output.
- Oversaw employee attendance, resolving punctuality issues.
- Guided team members effectively during challenging situations.
- Tracked staff performance to deliver constructive feedback.
- Conducted interviews and contributed to recruitment decisions.
- Addressed complaints that necessitated escalation to management.
- Maintained high standards for workplace safety through strict adherence to regulations.
Restaurant General Manager
ACG Texas Restaurants
Flower Mound, TX
05.2015 - 04.2022
- Trained employees on effective techniques for better performance and customer engagement.
- Achieved cost savings by implementing portion control along with quality standards.
- Addressed concerns regarding service delivery, enhancing customer satisfaction.
- Enhanced profitability through effective management of food, beverage, and labor expenses.
- Prepared financial and sales projections to establish a comprehensive business plan.
- Maintained cleanliness and organization of food and beverage areas to uphold quality standards.
- Maintained efficient workflows and consistently exceeded performance standards in fast-paced dining environment.
- Guided staff on communication skills to foster positive interactions.
- Coordinated staff schedules for optimal coverage in high-demand periods.
- Facilitated comprehensive training on different responsibilities within the food service department.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Developed weekly work schedules aligning with staffing requirements.
- Delivered HR milestones by recruiting, selecting, and training management team.
- Directed team operations through strategic task allocation and priority management.
- Supervised routine activities to maintain alignment with procedures.
- Decreased food waste by strategically managing inventory and ingredient usage.
- Introduced measures to optimize costs without compromising performance.
- Prepared budgets by analyzing financial statements.
- Compiled in-depth analyses of expense figures on a regular basis.
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Coordinated inventory control, ensuring timely restocking of perishable supplies.
Business Owner
Total Home Improvement & Construction
Flower Mound, TX
02.2009 - 10.2013
- Interacted with clients to identify demands, finalizing sales agreements.
- Created schedules each week to maintain efficient floor operations while adhering to financial limits.
- Created strategies and budgets for continuous progress tracking.
- Leveraged effective issue resolution techniques to foster enduring client connections.
- Directed commercial functions including production, pricing strategies, and sales operations.
- Established pricing models aligned with market insights and new trends.
- Designed strategic marketing plans leveraging social media platforms to enhance business visibility.
- Monitored and analyzed recurring fiscal reports to ensure stable financial standing.
- Oversaw employee supervision effectively.
- Oversaw financial resources through efficient cash flow monitoring.
- Utilized strong communication abilities to assess customer needs.
- Crafted targeted business frameworks aimed at achieving long-term success.
Education
Bachelor of Arts - Professional Studies
Texas Woman's University
Denton, TX12-2025
Associate of Arts - General Studies
North Central Texas College
Gainesville, TX08-2023
Skills
- Staff training and development
- Standards Enforcement
- Client Relationship Building
- Customer Engagement Skills
- Time Management Expertise
- Cost Control Expertise
Accomplishments
- Many awards for exceeding sales year over year
- Awards for Team Retention
- Awards for Operational Excellence
Timeline
Manager on Duty
Outback Steakhouse
04.2023 - Current
Restaurant General Manager
ACG Texas Restaurants
05.2015 - 04.2022
Business Owner
Total Home Improvement & Construction
02.2009 - 10.2013
Bachelor of Arts - Professional Studies
Texas Woman's University
Associate of Arts - General Studies
North Central Texas College
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