Jennifer Rial
York,PA
Summary
Dedicated leader with over 20 years of experience in residential program management. Skilled in regulatory oversight, multidisciplinary team collaboration, and the implementation of quality assurance measures. Committed to improving resident care and service efficiency through innovative program strategies.
Overview
23
23
years of professional experience
Work History
Residential Coordinator
The Shadowfax Corporation
09.2025 - Current
- Assisted in developing individualized care plans tailored to residents' needs and preferences.
- Coordinated daily operations to ensure seamless residential services and support for clients.
- Facilitated communication between residents, staff, and families to enhance service delivery.
- Monitored compliance with health and safety regulations throughout residential facilities.
- Maintained accurate records of resident activities, incidents, and service outcomes for reporting purposes.
- Trained new staff on operational procedures to ensure consistency in service delivery.
- Collaborated with multidisciplinary teams to address resident concerns and improve overall care quality.
- Improved residential safety by conducting regular inspections and coordinating necessary repairs.
- Developed and implemented service programming and operational guidelines to meet residents' needs and preferences.
Residential Program Specialist Coordinator
The Shadowfax Corporation
07.2019 - 09.2025
- Oversight and supervision of the Program Specialists to ensure that all documentation is accurate, thorough, comprehensive, timely and meets requirements for County, State, Federal, and ODP regulations.
- Review records of individuals for accuracy, thoroughness, and consistency across all documents.
- Collaborated with multidisciplinary teams to coordinate services for residents, ensuring comprehensive care.
- Developed individualized support plans to enhance resident well-being and community integration.
- Conducted training sessions focused on residential programming and safety protocols for staff.
Instructed more than 130 staff members on using SetWorks, the electronic records system.
Created engaging training resources to support staff learning and development.
Evaluated training effectiveness through participant feedback and assessments. - Implemented quality assurance measures to evaluate program effectiveness and improve service delivery.
- Conducted regular assessments of resident needs, adjusting programs to align with evolving requirements.
- Participated actively in committees including the Digital Transformation team and Bulletin Committee. Carry out all recommendations and decisions of the committees
Program Specialist/Program Manager
Community Services Group
08.2014 - 07.2019
- Led cross-functional teams in executing community outreach initiatives, increasing stakeholder engagement.
- Developed and implemented program strategies to enhance community service delivery.
- Analyzed program performance metrics, identifying areas for improvement and optimizing resource allocation.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Partnered with other professionals to develop program plans and objectives, ensuring enforcement of 6400 regulations.
- Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.
Personal Home Health Aid
Private Residence
06.2006 - 09.2006
- Provided daily personal care and assistance with activities of daily living for client who had a brain aneurysm.
- Monitored vital signs and reported changes in health status to family members and healthcare professionals.
- Assisted client with mobility, ensuring safety during transfers and ambulation.
- Managed challenging behaviors or medical situations calmly under pressure using problem-solving skills coupled with empathy-driven decision-making processes.
- Improved patient comfort by providing compassionate personal care and assistance with daily living activities.
- Prepared nutritious meals tailored to client dietary needs and preferences.
Case Manager
Family First Health
11.2003 - 06.2006
- Case management for Caring Together - a collaborative all-inclusive program for people living with HIV/AIDS in York County.
- Developed comprehensive care plans tailored to individual client needs.
- Monitored client progress and adjusted interventions based on evolving needs.
- Coordinated multidisciplinary team meetings to enhance client service delivery.
- Facilitated access to community resources and support services for clients.
- Participated in the AIDS Planning Coalition for York County.
- facilitating client support groups and family support.
Education
Bachelor of Science - Child And Family Development
Syracuse University
Syracuse, NY06-1996
Skills
- Staff training
- Team leadership
- Health compliance
- Regulatory compliance
- Individualized care planning
- Collaborative teamwork
- Teamwork and collaboration
- Regulation enforcement
Timeline
Residential Coordinator
The Shadowfax Corporation
09.2025 - Current
Residential Program Specialist Coordinator
The Shadowfax Corporation
07.2019 - 09.2025
Program Specialist/Program Manager
Community Services Group
08.2014 - 07.2019
Personal Home Health Aid
Private Residence
06.2006 - 09.2006
Case Manager
Family First Health
11.2003 - 06.2006
Bachelor of Science - Child And Family Development
Syracuse University
Manager of the Quarter - 2025
Awarded the honorary title given to a member of management who has demonstrated exceptional leadership, outstanding performance, and significant contributions to their team and company over a three-month business quarter.