Jennifer Ridgel
Clifton,TX
Summary
Dynamic Health Navigator with expertise in care coordination and resource navigation at Main Street Rural Health. Proven ability to enhance patient support through effective communication and community advocacy. Skilled in medical billing and maintaining patient confidentiality, while fostering collaborative relationships with multidisciplinary teams to improve healthcare delivery and outcomes.
Overview
27
27
years of professional experience
Work History
Health Navigator
Main Street Rural Health
Clifton, TX
04.2023 - Current
- Assisted clients in navigating health services and resources.
- Facilitated communication between patients and healthcare providers.
- Supported individuals in understanding health insurance options.
- Provided educational materials on available health programs and services.
- Coordinated referrals to appropriate healthcare specialists.
- Monitored patient progress and follow-up needs for care continuity.
- Researched community resources to enhance patient support options.
- Collaborated with multidisciplinary teams to improve service delivery processes.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
Manager
Bunkhouse Barbecue
Clifton, TX
03.1999 - 03.2022
- Oversaw daily operations, ensuring high standards of food quality and service efficiency.
- Trained and mentored staff, fostering a collaborative work environment and enhancing team performance.
- Developed staff schedules to optimize labor costs while maintaining service level expectations.
- Implemented new inventory management practices, reducing waste and improving supply chain efficiency.
- Coordinated event planning and execution, enhancing customer engagement through tailored experiences.
- Managed vendor relationships to secure quality supplies at competitive prices, driving cost savings.
- Led health and safety compliance initiatives, ensuring adherence to regulatory standards in food handling and preparation.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Phlebotomist
Clifton Medical Clinic
Clifton, TX
03.2022 - 04.2023
- Conduct blood draws using venipuncture and capillary techniques.
- Ensure proper labeling and handling of specimens for laboratory analysis.
- Maintain accurate records of patient interactions and procedures.
- Sanitize equipment and workspaces to adhere to clinic hygiene standards.
- Assist in training new staff on phlebotomy procedures and protocols.
- Troubleshoot issues with specimen collection or delivery processes.
- Implement process improvements to enhance workflow efficiency.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Education
Lab Technician - Health Science
McLennan Community College
Waco, TXPhlebotomy - Heath Science
McLennan Community College
Waco, TX04.2021
Skills
- Patient confidentiality
- Care coordination
- Resource navigation
- Healthcare systems
- Community resources
- Medical billing
- Medical recordkeeping
- Insurance expert
- Community advocate
Timeline
Health Navigator
Main Street Rural Health
04.2023 - Current
Phlebotomist
Clifton Medical Clinic
03.2022 - 04.2023
Manager
Bunkhouse Barbecue
03.1999 - 03.2022
Lab Technician - Health Science
McLennan Community College
Phlebotomy - Heath Science
McLennan Community College