Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Rios

Roosevelt,NY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the technology industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Keyholder

GameStop
Garden City, NY
  • Completed store opening and closing procedures.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained and mentored new employees.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Opened and closed store [Number] days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Improved customer service by projecting friendly and knowledgeable attitude.

Customer Service Representative

Samsung
Garden City , NY
10.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Welcomed, greeted and assisted guests in high-traffic store, to accommodate their needs.

Manager

Wendys
Hicksville, NY
01.2018 - 08.2020
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

No Degree -

Nassau Community College
Garden City, NY

High School Diploma -

Uniondale High School
Uniondale, NY
06.2020

Skills

  • Flexible Work Schedule
  • Managing Customer Needs
  • Computer Proficiency
  • Providing Feedback
  • Calm and Professional Under Pressure

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Samsung
10.2020 - Current

Manager

Wendys
01.2018 - 08.2020

Keyholder

GameStop

No Degree -

Nassau Community College

High School Diploma -

Uniondale High School

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Jennifer Rios