Jennifer Rivas
Wilkes-Barre,PA
Overview
3
3
years of professional experience
Work History
Dispatcher
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA
09.2023 - Current
- Received and dispatched calls for emergency around campus.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Sales Associate
TJ Max
Wilkes-Barre, PA
03.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
Lifeguard
Greater YMCA
Wilkes-Barre, PA
08.2022 - 09.2023
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Provided assistance to swimmers of varying skill levels.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Assisted with orientation sessions for new lifeguards in training.
Camp Counselor
Greater YMCA
Wilkes-Barre, PA
06.2021 - 08.2023
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Created an environment conducive to learning by implementing positive reinforcement strategies.
- Promoted team building exercises such as trust falls, scavenger hunts, and ropes courses.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
Education
High School Diploma -
Wilkes Barre Area High School
Plains, PA06-2023
Some College (No Degree) - Science And Communications
East Stroudsburg University of Pennsylvania
East Stroudsburg, PASkills
- Customer Relations
- Bilingual
- Needs Assessment
- Team Collaboration
- Leadership
- Creativity
- Attention to Detail
- Decision-Making
- Adaptability
- Organization
- Computer Skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- Class Vice president
- National Honor Society
- Spanish National honor society
Timeline
Dispatcher
East Stroudsburg University of Pennsylvania
09.2023 - Current
Sales Associate
TJ Max
03.2023 - Current
Lifeguard
Greater YMCA
08.2022 - 09.2023
Camp Counselor
Greater YMCA
06.2021 - 08.2023
High School Diploma -
Wilkes Barre Area High School
Some College (No Degree) - Science And Communications
East Stroudsburg University of Pennsylvania