Jennifer Rivera

• Executed tasks within Dentrix software to optimize scheduling, billing, and patient communication processes.
• Processed nightly cash closeouts by verifying scanned checks and reconciling cash totals for accuracy. Submitted all insurance claims electronically to streamline operations. Supported financial accuracy through diligent record-keeping practices.
• Verified and organized procedure assignments for accurate allocation to medical staff.
• Managed front desk operations, including scheduling appointments, answering phone calls, and greeting patients with a friendly and professional demeanor
• Verified insurance coverage for patients and accurately processed insurance claims to ensure timely reimbursement
• Maintained patient records in compliance with HIPAA regulations, ensuring confidentiality of sensitive information
• Provided exceptional customer service by addressing patient inquiries, resolving issues promptly, and maintaining a positive atmosphere in the reception area
• Assisted in billing procedures by collecting payments from patients and reconciling accounts on a daily basis
• Scheduled follow-up appointments for patients as per dentist recommendations to ensure continuity of care
• Implemented electronic medical record system, resulting in improved accuracy of patient data management and streamlined documentation processes
• Trained new front desk staff members on office procedures, software systems, and customer service best practices
• Performed general administrative duties such as filing documents, organizing mailings, ordering office supplies

• Coordinated patient scheduling and appointment confirmations to optimize office workflow.
• Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
• Assisted healthcare providers in conducting patient assessments and preparing treatment plans.
• Provided exceptional patient care by addressing inquiries and facilitating communication with medical staff.

• Encouraged professional growth and talent development in associates to increase performance in all areas.

• Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.

• Promoted to part time assistant manager after 1 year of employment, due to exceptional performance.

• Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store

• Processed credit and debit card payments and returned proper change for cash purchases.

• Promoted to part time key holder/ asst. manager after 1 year of employment, due to exceptional performance