Jennifer Rivera
Arlington,VA
Summary
Professional with strong background in administrative support and customer service. Adept at managing front desk operations, scheduling, and maintaining organized, efficient workflows. Known for collaborative work style, adaptability, and consistent focus on achieving results. Skilled in handling multiple tasks, using office software, and providing exceptional support.
Overview
8
8
years of professional experience
Work History
Front Office Assistant
Fairfax County Public School Falls Church High School
Falls Church, VA
08.2023 - Current
- Organized and maintained student records using school management software.
- Responded to inquiries from parents and staff, providing accurate information promptly.
- Contributed to a positive school culture by collaborating with teachers, administrators, and support staff on various projects and initiatives.
- Kept track of staff absences using red rover to ensure accuracy when reporting payroll information.
- Maintained a welcoming front office environment for visitors through professional customer service skills and maintaining a clean space.
- Managed confidential information with discretion while handling sensitive documents such as student transcripts and personnel files.
- Maintained daily attendance record of students in school.
- Provided front desk support, greeting visitors and addressing inquiries with professionalism and courtesy.
- Coordinated daily schedules for substitute teachers, optimizing classroom coverage and minimizing disruptions.
Restaurant General Manager
Pizza Hut
Alexandria, VA
08.2021 - 08.2023
- Oversaw daily restaurant operations, ensuring adherence to company standards and policies.
- Implemented training programs for new hires, enhancing team performance and customer satisfaction.
- Monitored food safety protocols, ensuring compliance with health regulations and improving operational efficiency.
- Led initiatives to enhance customer experience, resulting in increased repeat business and positive reviews.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed staff scheduling, optimizing labor costs while maintaining service quality.
- Developed and maintained onboarding materials, improving clarity and accessibility for new employees.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
Shift Manager
Pizza Hut
Alexandria VA
04.2020 - 08.2021
- Monitored performance metrics, identifying areas for improvement within the team.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Crew Trainer
Pizza Hut
Alexandria, VA
04.2019 - 04.2020
- Mentored new team members, fostering a collaborative and high-performing work environment.
- Demonstrated commitment to maintaining a safe work environment by staying up-to-date on relevant safety regulations and ensuring all crew members received necessary training in accordance with these guidelines.
- Maintained detailed records of crew certifications and training completions to ensure compliance with industry standards and company policies.
Customer Service Representative
Pizza Hut
Alexandria, VA
06.2018 - 04.2019
- Resolved customer inquiries and complaints efficiently, ensuring high levels of satisfaction.
- Processed customer transactions efficiently, ensuring accurate cash handling and balancing of registers.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Developed loyalty programs and promotions, increasing customer retention through targeted engagement strategies.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Wakefield High School
Arlington, VA06.2020
No Degree -
Northern Virginia Community College
Annandale, VASkills
- Problem-solving skills
- File organization
- Listening skills
- Reception duties
- Professional and mature
- Strong problem solver
- Records management
- Customer service
- Front office management
- Fast learner
- Multitasking and time management
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Front Office Assistant
Fairfax County Public School Falls Church High School
08.2023 - Current
Restaurant General Manager
Pizza Hut
08.2021 - 08.2023
Shift Manager
Pizza Hut
04.2020 - 08.2021
Crew Trainer
Pizza Hut
04.2019 - 04.2020
Customer Service Representative
Pizza Hut
06.2018 - 04.2019
High School Diploma -
Wakefield High School
No Degree -
Northern Virginia Community College