Jennifer Ross
Morgan Hill,CA
Summary
Demonstrated expertise in staff training and conflict resolution.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Assistant General Manager
Extended Stay America
Milpitas, CA
12.2017 - 01.2026
- Led daily operations, ensuring efficient service delivery and guest satisfaction.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Managed scheduling and payroll.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Responsible for running daily M.O.P reports & daily audit packs.
- Conducted daily room inspections as well as incident reports when needed.
General Assembly/Production Line
Tesla Factory
Fremont, CA
10.2016 - 10.2017
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Mastered all areas in Pano dept, moving glass, side & front applicate, cross members, H-frame, rivet, main seal & final table.
- Trim1 kitting dept, junction box for model S & X, also Auto pilot junction box for Model S and X.
- Made sure that all parts were produced on time & of good quality.
- Operated robot to transport, load, and unload frames following all safety procedures.
Asst. Mgr.Produce Dept./Cashier
Smart & Final Extra
Gilroy, CA
05.2015 - 06.2016
- Oversaw daily operations to ensure optimal guest satisfaction and smooth functionality.
- Conducted weekly price changes, including changing shelf signs,tags &promotional signs.
- Front cashier & customer service
- Conducted monthly dept, inventory, ordering, and receiving load.
- Unloaded trailers, received merchandise, verified orders and broke down produce loads.
- Delegated tasks to team members to optimize productivity.
Support Staff Team Leader
Rocketship Discovery Prep
San Jose, CA
08.2010 - 06.2013
- Developed and implemented process improvements to enhance operational efficiency
- Mentored junior staff, fostering skill development and team cohesion
- Responsible for enduring the day-to-day operations of lunch, recess, and arrival/dismissal at the school site ran safely and smoothly.
- Responsible for enduring that students maintained culturally appropriate behavior in all operational activities.
- Arranged set-up and clean-up for all food items, supplies, equipment, food preparation and serving areas.
- Maintained cafeteria records and reports as required for purpose of meeting local, state, and federal guidelines.
Education
High School Diploma -
Overfelt High School
San Jose, CA06-1994
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee scheduling
- Employee motivation
- Team leadership
- Excellent communication skills
Timeline
Assistant General Manager
Extended Stay America
12.2017 - 01.2026
General Assembly/Production Line
Tesla Factory
10.2016 - 10.2017
Asst. Mgr.Produce Dept./Cashier
Smart & Final Extra
05.2015 - 06.2016
Support Staff Team Leader
Rocketship Discovery Prep
08.2010 - 06.2013
High School Diploma -
Overfelt High School