Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Roth

Syracuse,OH

Summary

Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.

Overview

17
17
years of professional experience
1
1
Certification

Work History

911 Dispatcher

Mason County Emergency Services
11.2021 - Current
  • Followed established protocols for professional handling of emergency situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.

Assistant Store Mgr

Marshall's
10.2011 - 07.2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

PRN Phlebotomist

Healthy Achievers
02.2011 - 02.2012
  • Contracted Phlebotomist, provided services at employee health fairs
  • Location and dates varies.

EMT-B

Meigs County EMS
11.2006 - 08.2010
  • Team player on an ambulance crew, responding to emergency calls an needs of the residents, provided community service and customer care in city/county events.

Education

Gallia Academy
Gallipolis, Ohio

Phlebotomist -

Tri County Career Center
Nelsonville, OH
01.2008

Emergency Medical Technician -

Shawnee State University
Portsmouth, OH
09.2006

Skills

  • Works Well Under Pressure
  • Emergency Assessment
  • Basic Life Support Understanding
  • Computer Skills
  • EMS Dispatch
  • Police and Fire Procedures
  • Decision-Making
  • Information Gathering and Relay
  • Problem-Solving
  • Map Reading Skills
  • Active Listening
  • Critical Thinking

Certification

  • EMD - Emergency Medical Dispatch
  • PST - Public Safety Telecommunicator
  • CPR Certification, American Heart Association - Exp. 12/2024
  • WEAPON Full Access, West Virginia Automated Police Network

Timeline

911 Dispatcher

Mason County Emergency Services
11.2021 - Current

Assistant Store Mgr

Marshall's
10.2011 - 07.2019

PRN Phlebotomist

Healthy Achievers
02.2011 - 02.2012

EMT-B

Meigs County EMS
11.2006 - 08.2010

Gallia Academy

Phlebotomist -

Tri County Career Center

Emergency Medical Technician -

Shawnee State University

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Jennifer Roth