Jennifer Ruiz
Victorville,CA
Summary
At Puri Orthopedic Center, Inc., I excelled as a Surgery Scheduling Coordinator, enhancing department efficiency by developing new protocols and improving surgery scheduling accuracy. My expertise in HIPAA compliance and exceptional organizational skills led to a streamlined patient experience, demonstrating my ability to manage high-volume tasks with precision and care.
Overview
13
13
years of professional experience
Work History
MA, Chiropractic Assistant, Surgical Coordinator
Savas Health
Victorville, CA
02.2025 - Current
- Assisted in patient intake and scheduling, improving office workflow efficiency.
- Maintained accurate patient records using electronic health record systems.
- Educated patients on treatment plans and exercises to support recovery.
- Coordinated with healthcare providers to optimize patient care and communication.
- Trained new staff on office procedures and patient management protocols.
- Scheduled injections for MD
- Followed through with advanced therapy procedures
- Post op care
Surgery Scheduling Coordinator
Puri Orthopedic Center, Inc.
12830 Hesperia Rd Ste. A
03.2018 - 12.2024
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
- Provided compassionate support for patients and families throughout the surgery scheduling process.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Educated patients about surgeries and provided treatment plan documentation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
New Life Medical Associates, Inc.
Apple Valley, CA
07.2013 - 12.2017
- Front and back office
- Receptionist
- Immunizations on both adult and pediatric patients
- Measured patient pulse oximetry.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Referrals
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Education
Associate of Science - Clinical And Administrative Medical Assisting
San Joaquin Valley College
Hesperia07.2013
Skills
HIPAA Compliance
Patient coordination
Insurance Verification
Procedure scheduling
Surgical Knowledge
Staple/Suture removal
Wound care
Time Management
Effective Communication
Professionalism
Office Coordination
Injections
Workflow Management
Task Prioritization
EKG
Maintaining confidentiality
Obtaining authorizations
Data entry proficiency
Updating charts
Checking in patients
Payment Collection
Schedule Coordination
EHR systems expertise
Teamwork and Collaboration
Attention to Detail
Multitasking
Organizational Skills
Problem-solving abilities
Medical Records Verification
Administrative Support
Telephone Etiquette
Keyboarding
Fax
Office Administration
Reliability
Languages
English
Spanish
Timeline
MA, Chiropractic Assistant, Surgical Coordinator
Savas Health
02.2025 - Current
Surgery Scheduling Coordinator
Puri Orthopedic Center, Inc.
03.2018 - 12.2024
Medical Assistant
New Life Medical Associates, Inc.
07.2013 - 12.2017
Associate of Science - Clinical And Administrative Medical Assisting
San Joaquin Valley College