Jennifer Ruiz
Totowa
Summary
Experienced healthcare professional with over 20 years of progressive experience in oncology and hospital-based medical practices. Skilled in patient care coordination, medical assisting, scheduling, insurance verification, clinical operations, and staff training. Strong leadership, organizational, and communication abilities with extensive experience using Epic and other healthcare systems. Currently pursuing a Bachelor of Science in Business Administration to further enhance healthcare management and administrative expertise.
Overview
23
23
years of professional experience
Work History
Lead Certified Medical Assistant/Scheduling Coordinator
Hackensack University Medical Center
01.2020 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared patients for physician examinations and assisted physicians during exams and procedures.
- Performed laboratory testing, blood glucose testing, electrocardiograms (EKGs), and obtained and documented vital signs.
- Updated patient information in Epic, including allergies, medications, pharmacy information, and smoking history.
- Checked in and roomed patients while accurately documenting information in the electronic medical record (Epic).
- Coordinated inventory, ordering, and stock maintenance of medical supplies.
- Assisted nurses with completing patient forms and documentation.
- Coordinated special projects and supported daily clinical operations.
- Scheduled patient appointments, laboratory services, diagnostic testing, and outside referrals.
- Coordinated physician-ordered diagnostic tests and communicated with physician offices as needed.
- Maintained physician schedules, including patient appointments, meetings, and out-of-office time.
- Scheduled and coordinated meetings on physicians' calendars.
- Managed requests and submissions of outside pathology slides for second-opinion pathology review.
- Reviewed and distributed daily mail, correspondence, faxes, and office memos to appropriate personnel.
- Maintained patient records by obtaining, organizing, filing, and scanning medical documents.
- Managed a multi-line telephone system and provided professional customer service to patients and staff.
- Arranged repairs and maintenance for specialized medical equipment.
- Trained and mentored new medical assistants on patient care procedures, clinical workflows, and documentation standards.
New Patient Intake Coordinator
Hackensack University Medical Center
Hackensack, NJ
01.2019 - 01.2020
- Obtain all clinical information such as medical history pertaining to patient’s diagnosis and update into patient’s chart
- Assured all information provided by the patient is reflected in patient’s medical records
- Contact multiple medical facilities and private practices to request outside records
- Prepare and maintain all new patient charts
- Answering new patient hotline and triaging call appropriately within multiple HUMC/JTCC departments
- Request all pathology slides and imaging discs as required by physician
- Place lab orders on all new patients specific to diagnosis
- Registration and insurance verification of all new patients
- Additional clerical work such as faxing, filing, copying
Lead Certified Medical Assistant
Hackensack University Medical Center
Hackensack, NJ
01.2017 - 01.2019
- Call physician’s offices as needed.
- Maintain and organize schedules, meetings, phone logs, office memos and faxes.
- Schedule meetings on the physician schedules.
- Maintain MD schedules, inclusive of patient’s appointments and MD time out of office.
- Handled multi-line phone system.
- Review and distribute daily mail correspondence to appropriate personnel.
- Order office supplies and maintain inventory.
- Assist in coordinating special projects.
- Prepare patients for MD visit and exam assisting as directed by MD.
- Prepare & stock Exam and treatment rooms daily with supplies and instruments specific to division.
- Consent patients for Procedures-Bone Marrow Biopsy, Skin Biopsy and IT Chemo
- Assist Physician with Procedures
- Perform EKG
- Perform Phlebotomy
- Take, record, and input vital signs in the Medical Record
- Update Patients information in Epic- Allergies, Medication, Pharmacy and smoking history
- Assist nurse with completion of forms
- Schedule patients and lab appointments within the facility and outside referrals
- Coordinate the scheduling of various tests ordered by the MD
- Access Epic and navigate the system by checking in and rooming patients
- Seek repair of special equipment when necessary
- Entering information into the J-Drive-Distress, RCCA imaging guidelines, RCCA chemo tracker, new patient phone calls
- Ascertains all patients’ records for initial visit.
- Request outside pathology slides for submission to HUMC pathology department for second opinion.
- Request outside radiology CD’s and upload them to PACS system.
Clerical Assistant
Hackensack University Medical Center
Hackensack, NJ
01.2015 - 01.2017
- Handled multi-line phone system - retrieve messages and route calls appropriately
- Call physician’s offices as needed.
- Maintain and organize schedules, meetings, phone logs, office memos and faxes.
- Maintain close personal contact with physicians and administrative staff.
- Schedule meetings on the physician schedules.
- Translate as needed for physicians and patients.
- Answer voicemails for the schedulers and provide support during busy times.
- Assist with chart preparation for scheduled patients.
- Schedule patient appointments
Medical Secretary
Regional Cancer Care Associates
Hackensack, NJ
01.2004 - 01.2015
- Handled multi-line phone system - retrieve messages and route calls appropriately
- Call physician’s offices as needed.
- Maintain and organize schedules, meetings, phone logs, office memos and faxes.
- Maintain close personal contact with physicians and administrative staff.
- Schedule meetings on the physician schedules.
- Translate as needed for physicians and patients.
- Answer voicemails for the schedulers and provide support during busy times.
- Assist with chart preparation for scheduled patients.
- Schedule patient appointments
Clerk / Receptionist
Imaging Centers, St. Joseph’s Hospital
Paterson, NJ
01.2003 - 01.2004
- Checked in patients and completed the required documents needed for their procedure
- Scheduled all outpatient appointments
- Prepared patients for exam and explained procedure to them
- Labeled and prepared orders and delivery of films
- Call all patients to confirm their scheduled appointments
- Translated English/Spanish as needed
Education
Bachelor of Science - Business Administration
Walden University
AMCA Certification - undefined
American Institute
Clifton, New Jersey01-2016
Diploma - undefined
Eastside High School
Paterson, New Jersey01-2003
Skills
- Customer Service
- Medical Terminology
- Electronic Medical Records (EMR): Epic, Cerner, Zylomed
- Microsoft Office: Word, Excel
- Google Workspace (Docs, Sheets, Gmail, Calendar)
- Alphanumeric Paging Systems
- Patient Intake and Clinical Support
- Phlebotomy, Specimen Collection, and Basic Laboratory Testing
- Vital Signs Documentation
- Electrocardiogram (EKG) Administration
- HIPAA Compliance and OSHA Standards
- CPR and First Aid Certified
Additional
Languages – Bilingual: English/Spanish
Timeline
Lead Certified Medical Assistant/Scheduling Coordinator
Hackensack University Medical Center
01.2020 - Current
New Patient Intake Coordinator
Hackensack University Medical Center
01.2019 - 01.2020
Lead Certified Medical Assistant
Hackensack University Medical Center
01.2017 - 01.2019
Clerical Assistant
Hackensack University Medical Center
01.2015 - 01.2017
Medical Secretary
Regional Cancer Care Associates
01.2004 - 01.2015
Clerk / Receptionist
Imaging Centers, St. Joseph’s Hospital
01.2003 - 01.2004
AMCA Certification - undefined
American Institute
Diploma - undefined
Eastside High School
Bachelor of Science - Business Administration
Walden University