Jennifer Santizo
Van Nuys,CA
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking , with customer service, multitasking, and time management abilities. Devoted to giving every customer and employee a positive and memorable experience. Self-motivated Medical Records Assistant with expertise in proper charting and filing . Bilingual individual with pleasant attitude and desire to help in any capacity. Outgoing Honor Roll Medical Assistant student pursuing flexible part-time employment with weekend and evening shift options.
Overview
2
2
years of professional experience
Work History
Receptionist
Grand Valley Health Care Center
Van Nuys , CA
06.2022 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with special projects assigned by management when required.
- Used company badging system to create badges for new employees and visitors.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Investigated and analyzed client complaints to identify and resolve issues.
- Coordinated pick-up and delivery of express mail services.
Medical Records Assistant
Grand Valley Health Care Center
Van Nuys , CA
06.2022 - 02.2024
- Recorded and filed patient data and medical records.
- Reviewed existing records for completeness, accuracy, and compliance with regulations.
- Assisted in the maintenance of a secure filing system for confidential patient information.
- Assisted management with reporting and paperwork.
- Organized physical files, stored them appropriately, and disposed of outdated documents per HIPAA guidelines.
- Complied with federal laws and regulations related to privacy practices including HIPAA guidelines.
- Retrieved and distributed patient medical records as requested by physicians or other healthcare personnel.
- Completed patient paperwork and maintained accurate records.
- Collaborated with interdisciplinary team members to ensure accurate and complete medical records were maintained at all times.
- Organized patient charts, gathering medical histories, lab results and consents.
- Kept department clean, organized and professional.
- Maintained positive working relationship with fellow staff and management.
Activities Assistant
Grand Valley Health Care Center
Van Nuys, CA
06.2022 - 02.2024
- Kept activities spaces organized, clean and tidy.
- Facilitated group activities such as bingo, arts and crafts, cooking classes.
- Provided one-on-one assistance with activities for those who needed it.
- Encouraged residents to participate in leisure activities according to their abilities.
- Monitored safety and cleanliness during activities.
- Participated in special events such as birthday celebrations, holiday parties.
- Upheld positive quality of life standards for residents of all ability levels.
- Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
- Organized and implemented activities to meet the individual needs of each resident.
- Provided emotional support when necessary during recreational activities.
- Coordinated musical guests, movies and other types of resident entertainment.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
- Maintained adequate supplies to meet activities needs.
- Created an environment that was conducive to learning through interactive conversations and positive reinforcement techniques.
- Assisted with transportation arrangements for offsite activities when required.
- Documented progress notes regarding participant's involvement in recreational programming.
- Administered first aid and notified emergency medical personnel.
Education
High School Diploma -
William Tell Aggeler Highschool
21050 Plummer St, Chatsworth, CA 9131106-2023
Medical Assistant
Uei College
18040 Sherman Way, Reseda, CA 91335Skills
- File Management
- Time Management
- Multi-Line Telephone Skills
- Travel Arrangements
- Professional Demeanor
- Documentation and Reporting
- Information Protection
- Verbal and Written Communication
- Multitasking and Prioritization
- Organization Skills
- Work Well Independently / with groups
- File Organization
- Customer Service
- New Patient Chart Preparation
- Family Relationship Development
- Senior Activities Experience
- Documentation Skills
- Effective Listening
- Emotional Support
- Learning Strategies
- Drawing blood
- Vaccinations
- Recording vital signs
Accomplishments
- Honor Roll In Medical Assistant
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Receptionist
Grand Valley Health Care Center
06.2022 - Current
Medical Records Assistant
Grand Valley Health Care Center
06.2022 - 02.2024
Activities Assistant
Grand Valley Health Care Center
06.2022 - 02.2024
High School Diploma -
William Tell Aggeler Highschool
Medical Assistant
Uei College
Similar Profiles
Nimpa JaureguiNimpa Jauregui
Charge Licensed Practical Nurse/Desk Manager at Grand Valley Health Care CenterCharge Licensed Practical Nurse/Desk Manager at Grand Valley Health Care Center
Jennifer KelleyJennifer Kelley
Medical Records Supervisor at Grand River Health Care CenterMedical Records Supervisor at Grand River Health Care Center
DOMINIQUE OROZCODOMINIQUE OROZCO
Administrative Assistant at Grand Terrace Health Care CenterAdministrative Assistant at Grand Terrace Health Care Center