Jennifer Schleinz - Herbst
Sheboygan,Wisconsin
Summary
Accomplished Business Analyst and member of the EAC with a proven track record of enhancing business efficiency and ease of use of internal systems through analysis and project management while advancing the unique culture of Acuity and sense of employee belonging.
Overview
24
24
years of professional experience
Work History
Business Analyst
Acuity
09.2015 - Current
- Collaborate in team meetings to share knowledge, brainstorm, overcome challenges, and create solutions.
- Develop training documentation to support employees' fully understand new systems and procedures.
- Improve business processes by analyzing current practices and recommending optimization to meet business needs.
- Analyze productivity and staffing to achieve excellence.
Claims Representative
Acuity
01.2014 - 09.2015
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Police and Fire Dispatcher
City Of Sheboygan
06.2000 - 02.2014
- Dispatched police and fire units and maintained radio contact with all units, ensuring support and incident coordination.
- Managed high-stress work environment by maintaining composure and professionalism during emergency situations.
- Answered all emergency and non-emergency calls for assistance and inquiry.
Education
Bachelor of Arts - Criminology And Law Studies
Marquette University
Milwaukee, WISkills
- Data Analysis
- Requirements Gathering
- Microsoft Office Suite
- Project Management
- Mentoring
- User Acceptance Testing
- Business process improvement
- Workflow Analysis
- Event Planning
- Vendor Sourcing
- Contract Negotiations
Volunteering
I am an avid volunteer who strives to advance partnerships with Acuity and our community. I served on the Board of Directors for Sheboygan Theatre Company and currently volunteer with them as well as the Humane Society of Sheboygan County, D2DT, and Feed My Starving Children.
Timeline
Business Analyst
Acuity
09.2015 - Current
Claims Representative
Acuity
01.2014 - 09.2015
Police and Fire Dispatcher
City Of Sheboygan
06.2000 - 02.2014
Bachelor of Arts - Criminology And Law Studies
Marquette University
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