Jennifer Sherman
Yakima,WA
Summary
Detail-oriented Health Information Management professional with extensive experience organizing, updating, and maintaining comprehensive medical records. Thoroughly versed in healthcare regulations, including HIPAA and data confidentiality practices, to safeguard sensitive patient information."
Overview
1
1
Language
10
10
years of professional experience
Work History
Medical Records Specialist
Church Page & Gailan Law Office
06.2022 - Current
- Review incoming records for completeness, to comply with attorney requirements.
- Coordinated follow-up with providers, and staff to resolve missing documentation.
- Applied HIPAA and privacy protocols to safeguard sensitive client information.
- Organized electronic and paper files using standardized indexing and tracking procedures.
- Tracked medical record deadlines and maintained timely case-file updates for litigation support.
- Maintained patient records in compliance with security regulations.
Receptionist/Administrative Assistant
Orthopedics Northwest
05.2019 - 01.2022
- Managed patient check-in, check-out, and appointment scheduling with accuracy and professionalism.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Medical Receptionist
Central Washington Family Medicine
06.2018 - 04.2019
- Scheduled patient appointments, answered calls, organized paperwork for doctor.
- Managed patient check-in, check-out, and appointment scheduling with accuracy and professionalism.
- Verified insurance coverage and collected demographic information for patient records.
- Answered multi-line phones, routed calls, and responded to patient questions promptly.
- Coordinated provider calendars and adjusted appointments to support smooth daily workflow.
- Maintained confidential medical records and updated chart information in practice systems.
- Resolved front-desk concerns calmly while delivering courteous patient service.
- Supported office efficiency by organizing forms, messages, and daily administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Customer Service Representative
Arvato
11.2017 - 05.2018
- Resolved customer inquiries across phone, email, and chat using CRM case management systems.
- Escalated complex issues to appropriate teams and followed through to resolution.
- Reviewed customer cases for accuracy, compliance, and timely response within service targets.
- Maintained consistent service quality while supporting high-volume customer contact environments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with logistics and operations teams to resolve fulfillment and delivery concerns.
- Responded to customer requests for products, services, and company information.
Cashier/Customer Service
Target
10.2016 - 12.2016
- Processed cash, card, and mobile payments accurately while maintaining efficient checkout flow.
- Greeted guests warmly and resolved basic checkout questions with professionalism.
- Scanned items quickly and verified pricing, discounts, and promotions for accuracy.
- Handled returns and exchanges while following store policies and transaction procedures.
- Balanced register drawer and maintained accurate cash handling throughout shifts.
- Supported front-end operations by stocking supplies and keeping checkout lanes organized.
- Greeted customers entering store and responded promptly to customer needs.
Education
GED -
YVCC
Yakima, WASkills
- Medical records management
- Records request handling
- Records management
- Medical records filing
- Telephone communication
- Health information systems
- HIPAA expert
- Patient confidentiality
- Records organization
- Medical office administration
- Healthcare administration
- Telephone etiquette
Languages
Spanish - Fluent
Timeline
Medical Records Specialist
Church Page & Gailan Law Office
06.2022 - Current
Receptionist/Administrative Assistant
Orthopedics Northwest
05.2019 - 01.2022
Medical Receptionist
Central Washington Family Medicine
06.2018 - 04.2019
Customer Service Representative
Arvato
11.2017 - 05.2018
Cashier/Customer Service
Target
10.2016 - 12.2016
GED -
YVCC
Additional Information
Bilingual and highly reliable professional with a strong track record of delivering exceptional customer service. Proven ability to quickly master new workflows and adapt to evolving operational needs. Consistently punctual, proactive, and eager to take on diverse tasks to support team success.
Personal Information
- Work Permit: Authorized to work in the US for any employer