Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jennifer Smallin

Glenburn

Summary

Dynamic Optical Manager with proven expertise in optical sales and customer service at Shopko Optical. Recognized for enhancing operational efficiency and mentoring staff, while ensuring a positive customer experience. OCE Certified with strong problem-solving abilities and a commitment to teamwork, consistently achieving high levels of customer satisfaction.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Optical Manager

Shopko Optical
07.2014 - Current
  • Assisted in managing Inventory levels.
  • Participated in training sessions to enhance knowledge of optical products and services.
  • Learned to operate optical equipment and perform routine maintenance tasks.
  • Supported customer service efforts by resolving inquiries and providing product information.
  • Collaborated with team members to maintain a clean and organized workspace.
  • Contributed to scheduling appointments for patients efficiently and accurately.
  • Engaged with customers to ensure a positive experience during their visits.
  • Recorded measurements, adjusted eye wear, and made changes based on customer feedback.

Assistant Manager

Gideon's Trumpet
07.2001 - 06.2014
  • Led team to enhance operational efficiency and improve service quality.
  • Streamlined inventory management processes to reduce waste and optimize stock levels.
  • Oversaw daily operations, ensuring compliance with company policies and procedures.
  • Mentored junior staff, fostering skill development and enhancing team dynamics.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Education

General

Magic City Campus
Minot, ND
05-2000

Skills

  • Optical sales
  • Optical dispensing
  • Frame adjustments
  • Appointment scheduling
  • Workflow coordination
  • OCE Certified
  • Floor Leadership
  • Insurance processing
  • Teamwork
  • Customer service
  • Problem-solving abilities
  • Multitasking
  • Reliability

Accomplishments

When going through a change in ownership I was able to maintain my staff and continue to grow my business.

Certification

OCE Certified

Timeline

Optical Manager

Shopko Optical
07.2014 - Current

Assistant Manager

Gideon's Trumpet
07.2001 - 06.2014

General

Magic City Campus

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