Jennifer Smith
Louisville,KY
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
13
13
years of professional experience
Work History
Supervisor-Ticketing Support
Altour
08.2015 - Current
- Working Sabre, WorldSpan, Apollo ques to apply commission when applicable-along with applying appropriate corporate discounts for various accounts
- Verifying exchanges, ticketing timelines, and making sure tickets are issued in compliance with airline rules
- Daily production is worked through ques, emails, and phone calls
- I am also responsible for training new agents in department
- Not often required, but at times booking new records
- Duties also include assisting ARC in closing with re-invoicing, commission checks, and residuals.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in field
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Assistant Property Manager
Brown Capital, LLLC
02.2012 - 08.2015
- Assisted in managing several rental properties
- Collecting rent, managing maintenance, walking property for needed inspections
- Working with applicants in finding their home.
- Completed annual rent calculations using housing database software.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Generated leads for sales and rental properties through cold calls and referrals.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Escalated major issues to property manager for immediate remediation.
- Communicated effectively with owners, residents, and on-site associates.
- Showed apartments to potential tenants and answered questions regarding community.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
Online Support
Altour
08.2011 - 02.2012
- Working ques in Sabre, Wspan,Apollo
- Setting exchanges, adding reporting fields, and quality checking records before ticketing.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Strengthened communication skills through regular interactions with others.
Education
Associates degree - Medical Assisting
ATA
Louisville, KY10.2010
Diploma -
New Haven High
New Haven, MO05.1994
Skills
- Working multi GDS-Sabre, Worldspan and Apollo
- Working with ARC in settling back office
- Interpersonal communication and relationship building skills
- Reviews, monitors, and works queues
- Ability to prioritize and meet timelines while multi-tasking
- Willingness to learn new functions and to enhance existing skills
- Proven ability to work as part of a team, handle multiple projects at once
- Competent with all aspects of ticketing transactions
- Is fully informed and stays abreast of all airline rules and regulations, tariffs (domestic) and other industry requirements and accurately applies this information when making travel arrangements
- Reading airline contracts to apply proper commissions
- Training new employees on 3 GDS’s, company policy, commission contracts
Timeline
Supervisor-Ticketing Support
Altour
08.2015 - Current
Assistant Property Manager
Brown Capital, LLLC
02.2012 - 08.2015
Online Support
Altour
08.2011 - 02.2012
Associates degree - Medical Assisting
ATA
Diploma -
New Haven High
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