JENNIFER SMITH
Charleston,SC
Summary
- Professional with hands-on experience in dental practice management and patient coordination. Skilled in treatment planning, patient communication, and insurance processing. Strong focus on team collaboration and achieving optimal patient outcomes. Known for adaptability and reliability in fast-paced environments.
- Friendly receptionist well-versed in coordinating paperwork, payments and information to support office operations. Goes beyond basic requirements to help senior staff be more efficient and on-task. Good at welcoming guests, answering questions and anticipating needs. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
13
13
years of professional experience
Work History
Dental Treatment Coordinator
Stono Dental Care
08.2024 - 02.2025
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
- Facilitated patient referrals to other healthcare providers when necessary, fostering strong professional relationships within the dental community.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Private Nanny
Kantala Family
08.2022 - 08.2024
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Implemented daily routines for optimal child development and created a structured environment.
Front Desk Receptionist
Cypress Family Dental
08.2021 - 07.2022
- Greet and welcome patients and guests at time of arrival
- Provide basic and accurate information in-person and via phone/ email
- Registering and updating patient records to include verifying insurance benefits
- Receive, sort and distribute daily mail/ deliveries
- Perform clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Helps dentists manage dental and medical emergencies by maintaining CPR certification, emergency drugs and oxygen supply
Front Desk Receptionist
Ingleside Family Dental
06.2021 - 08.2021
- Greet and welcome patients and guests at time of arrival
- Provide basic and accurate information in-person and via phone/email
- Registering and updating patient records to include verifying insurance benefits
- Receive, sort and distribute daily mail/deliveries
- Maintain and Engage social media accounts for marketing purposes
- Perform clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Helps dentists manage dental and medical emergencies by maintaining CPR certification, emergency drugs and oxygen supply
Front Desk and Dental Assistant
Affordable Dentures and Implants
07.2020 - 06.2021
- Greet and welcome patients and guests at time of arrival
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Perform clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Helps dentists manage dental and medical emergencies by maintaining CPR certification, emergency drugs and oxygen supply
- Maintains patient confidence and protects operations by keeping information confidential
- Maintains patient appearance and ability to masticate by fabricating temporary restorations and cleaning and polishing removable appliances
- Assembles instrumentation by sterilizing and delivering instruments to the treatment area, positioning instruments for dentist's access, suctioning, and passing instruments
Paramedic
Charleston County EMS
12.2013 - 09.2015
- Comfort and reassure patients
- Decontaminate ambulance interior following treatment of patients with infectious disease
- Assess the nature and extent of illness or injury to establish and prioritize medical procedures
- Operate equipment such as external defibrillators and bag-valve mask resuscitators in advanced life-support environments
- Administer first-aid treatment and life-support care to sick or injured persons in prehospital settings
Emergency Medical Technician
Charleston County EMS
08.2012 - 12.2013
- Comfort and reassure patients
- Decontaminate ambulance interior following treatment of patients with infectious disease
- Assess the nature and extent of illness or injury to establish and prioritize medical procedures
- Operate equipment such as external defibrillators and bag-valve mask resuscitators in advanced life-support environments
- Administer first-aid treatment and life-support care to sick or injured persons in prehospital settings
Education
Associate of Science - Dental Hygiene
Trident Technical College
Charleston, SC05-2028
Associates in Applied Science - Emergency Medical Technology
Trident Technical College
Charleston, South Carolina01.2013
Skills
- Telephone and Email Etiquette
- Appointment Scheduling and Confirmation
- Sensitive Information Handling
- HIPAA compliance
- Insurance verification
- Patient care coordination
- Treatment Planning
- Accounts receivable
- Insurance billing
- Payment processing
- Proficiency in Dentrix, Dentrix Ascend and Open Dental
- Friendly and outgoing
- Punctual and reliable
Timeline
Dental Treatment Coordinator
Stono Dental Care
08.2024 - 02.2025
Private Nanny
Kantala Family
08.2022 - 08.2024
Front Desk Receptionist
Cypress Family Dental
08.2021 - 07.2022
Front Desk Receptionist
Ingleside Family Dental
06.2021 - 08.2021
Front Desk and Dental Assistant
Affordable Dentures and Implants
07.2020 - 06.2021
Paramedic
Charleston County EMS
12.2013 - 09.2015
Emergency Medical Technician
Charleston County EMS
08.2012 - 12.2013
Associate of Science - Dental Hygiene
Trident Technical College
Associates in Applied Science - Emergency Medical Technology
Trident Technical College
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