Jennifer Stack
Westerville,OH
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
9
9
years of professional experience
Work History
Store Manager
Firestone Complete Auto Care, BRO
Columbus, Ohio
11.2023 - 01.2026
- Managed daily store operations, ensuring smooth workflow and customer satisfaction.
- Established customer service standards, monitoring staff compliance to enhance customer experience.
- Trained and mentored staff on service protocols and product knowledge, improving team effectiveness.
- Oversaw inventory management, including ordering and stock organization, ensuring product availability.
- Communicated with vendors to negotiate service contracts for fleet support services.
- Utilized fleet management software to streamline operations and improve data accuracy.
Store Manager
AutoZone
Columbus, OH
08.2016 - 11.2023
- Developed store tactics and strategies, enhancing operational performance and achieving sales goals.
- Managed daily store operations, ensuring smooth workflow and customer satisfaction.
- Created customer service standards and ensured staff compliance through regular monitoring.
- Managed inventory processes, including ordering and organizing stock for optimal availability.
Education
Master of Science - Business Administration
Franklin University
Columbus, Ohio, OHSkills
- Store operations
- Inventory management
- Customer service standards
- Staff training
- Operational strategy
- Effective communication
- Team leadership and coaching
Timeline
Store Manager
Firestone Complete Auto Care, BRO
11.2023 - 01.2026
Store Manager
AutoZone
08.2016 - 11.2023
Master of Science - Business Administration
Franklin University