Jennifer Steele
Buffalo
Summary
Seeking a position with a growing organization to make a positive impact on revenues, and experience long-term career growth.
Overview
11
11
years of professional experience
Work History
Member Advocate Rep
Aither
Amherst, NY
12.2023 - 06.2025
- Assist providers and members with benefit claims
- Assist members and providers with benefit and eligibility
HR Administrator
Earth Angle Life Referral
Buffalo, NY
09.2022 - 06.2024
- Payroll
- Client Relationship- reach out to client to confirm update on Aids assistant
- Scheduling
Member Advocate Rep
Aither
Amherst, NY
05.2023 - 08.2023
- Assist providers and members with benefit claims
- Assist members and providers with benefit and eligibility
Customer Service
Convergent
Upstate, NY
07.2021 - 07.2022
- Company Overview: Remote
- Assist customers with payment on account.
- Setup payment plans
- Provided customers with account details.
- Remote
Customer Service
Randstad
Amherst, NY
01.2021 - 07.2021
- Assist customers with payment on account.
- Setup payment plans
- Provided customer on account details.
Customer Service Representative
AmTrust Financial
Williamsville, NY
05.2017 - 01.2020
- Assistant customer with worker comp policies, commercial polices, general claim information, and disability policies.
Customer Service
Randstad Staffing
Amherst, NY
12.2016 - 04.2017
- Assistant customer with checking and saving accounts.
Customer Service Representative
Allmed Service
07.2016 - 11.2016
- Check doctor’s signature on worker comp reports.
- Contact the doctor’s office to ensure they receive the corrected report and confirm when the report will be sent back for processing.
Customer Service Representative
Kelly Service
Amherst, NY
06.2016 - 07.2016
- Updating customer profile
Customer Service Representative
Randstad Staffing
Amherst, NY
08.2015 - 04.2016
- Assist customer with orders, filing, outbound calls, assist management with large accounts orders.
- Provide leadership and teamwork within my team.
Customer Service Representative
Key Bank
Amherst, NY
09.2014 - 05.2015
- Assist customers with checking accounts, saving accounts, loans, credit cards and payment.
- I was chosen to work on a new computer system called Quest that will launch in April 2015.
- Provide leadership and teamwork within my team.
Education
B.A - Business Administration
Argosy University
Phoenix, Arizona11.2015
Medical Billing and coding
Devry University
02.2025
General Studies - undefined
Kensington High School
Buffalo, New York06.1994
Word Processing - undefined
Buffalo Vocational Technology Center
Buffalo, New York06.1994
Skills
- Leadership
- Teamwork
- Organization
- Multi-tasking
- Attention to Detail
- Customer Service
- Problem Solving
- Verbal Communication
- Written Communication
Coursework
- Operations Management
- Data Driven Decision Making
- Financial Management
- Business Negotiation and Conflict Management
Timeline
Member Advocate Rep
Aither
12.2023 - 06.2025
Member Advocate Rep
Aither
05.2023 - 08.2023
HR Administrator
Earth Angle Life Referral
09.2022 - 06.2024
Customer Service
Convergent
07.2021 - 07.2022
Customer Service
Randstad
01.2021 - 07.2021
Customer Service Representative
AmTrust Financial
05.2017 - 01.2020
Customer Service
Randstad Staffing
12.2016 - 04.2017
Customer Service Representative
Allmed Service
07.2016 - 11.2016
Customer Service Representative
Kelly Service
06.2016 - 07.2016
Customer Service Representative
Randstad Staffing
08.2015 - 04.2016
Customer Service Representative
Key Bank
09.2014 - 05.2015
Medical Billing and coding
Devry University
General Studies - undefined
Kensington High School
Word Processing - undefined
Buffalo Vocational Technology Center
B.A - Business Administration
Argosy University