Summary
Overview
Work History
Education
Skills
Coursework
Timeline
Generic

Jennifer Steele

Buffalo

Summary

Seeking a position with a growing organization to make a positive impact on revenues, and experience long-term career growth.

Overview

11
11
years of professional experience

Work History

Member Advocate Rep

Aither
12.2023 - 06.2025
  • Assist providers and members with benefit claims
  • Assist members and providers with benefit and eligibility

HR Administrator

Earth Angle Life Referral
09.2022 - 06.2024
  • Payroll
  • Client Relationship- reach out to client to confirm update on Aids assistant
  • Scheduling

Member Advocate Rep

Aither
05.2023 - 08.2023
  • Assist providers and members with benefit claims
  • Assist members and providers with benefit and eligibility

Customer Service

Convergent
07.2021 - 07.2022
  • Company Overview: Remote
  • Assist customers with payment on account.
  • Setup payment plans
  • Provided customers with account details.
  • Remote

Customer Service

Randstad
01.2021 - 07.2021
  • Assist customers with payment on account.
  • Setup payment plans
  • Provided customer on account details.

Customer Service Representative

AmTrust Financial
05.2017 - 01.2020
  • Assistant customer with worker comp policies, commercial polices, general claim information, and disability policies.

Customer Service

Randstad Staffing
12.2016 - 04.2017
  • Assistant customer with checking and saving accounts.

Customer Service Representative

Allmed Service
07.2016 - 11.2016
  • Check doctor’s signature on worker comp reports.
  • Contact the doctor’s office to ensure they receive the corrected report and confirm when the report will be sent back for processing.

Customer Service Representative

Kelly Service
06.2016 - 07.2016
  • Updating customer profile

Customer Service Representative

Randstad Staffing
08.2015 - 04.2016
  • Assist customer with orders, filing, outbound calls, assist management with large accounts orders.
  • Provide leadership and teamwork within my team.

Customer Service Representative

Key Bank
09.2014 - 05.2015
  • Assist customers with checking accounts, saving accounts, loans, credit cards and payment.
  • I was chosen to work on a new computer system called Quest that will launch in April 2015.
  • Provide leadership and teamwork within my team.

Education

B.A - Business Administration

Argosy University
Phoenix, Arizona
11.2015

Medical Billing and coding

Devry University
02.2025

General Studies - undefined

Kensington High School
Buffalo, New York
06.1994

Word Processing - undefined

Buffalo Vocational Technology Center
Buffalo, New York
06.1994

Skills

  • Leadership
  • Teamwork
  • Organization
  • Multi-tasking
  • Attention to Detail
  • Customer Service
  • Problem Solving
  • Verbal Communication
  • Written Communication

Coursework

  • Operations Management
  • Data Driven Decision Making
  • Financial Management
  • Business Negotiation and Conflict Management

Timeline

Member Advocate Rep

Aither
12.2023 - 06.2025

Member Advocate Rep

Aither
05.2023 - 08.2023

HR Administrator

Earth Angle Life Referral
09.2022 - 06.2024

Customer Service

Convergent
07.2021 - 07.2022

Customer Service

Randstad
01.2021 - 07.2021

Customer Service Representative

AmTrust Financial
05.2017 - 01.2020

Customer Service

Randstad Staffing
12.2016 - 04.2017

Customer Service Representative

Allmed Service
07.2016 - 11.2016

Customer Service Representative

Kelly Service
06.2016 - 07.2016

Customer Service Representative

Randstad Staffing
08.2015 - 04.2016

Customer Service Representative

Key Bank
09.2014 - 05.2015

Medical Billing and coding

Devry University

General Studies - undefined

Kensington High School

Word Processing - undefined

Buffalo Vocational Technology Center

B.A - Business Administration

Argosy University

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