Jennifer Stepanek
Chesterton,IN
Summary
Proven history of strong technical proficiency and familiarity with Electronic Health Records. Reliable detail oriented individual with advanced skills in time management and communication.
Well-organized and thorough with excellent customer service skills. Adept in completing diagnostic and procedure coding.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator
UnitedHealth Group
09.2024 - Current
- Communicated with primary care offices and insurance companies to obtain authorization.
- Answered incoming calls, scheduled appointments and filed medical records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Utilize multiple monitors in facilitation of workflow management.
- Respected patients by recognizing rights and maintaining confidentiality.
Prior Authorization Representative
Prime Therapeutics LLC
02.2024 - Current
- Evaluate medical guidelines and benefit coverage to determine appropriateness of services.
- Perform prior authorization review of services requiring notification.
- Research, resolve and document physician or client inquiries and grievances and provide verbal or written results to client, prescriber, provider and/or management.
- Assigned ICD-10 codes
- Data entry
Seasonal Customer Service Representative
Eastern National for Indana Dunes National Park
06.2023 - 10.2023
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Peer Mentor
Inquisit Health
06.2022 - 03.2023
- Shared resources, opportunities, and activities to support mentee's improvement of health.
- Adhered to HIPAA's privacy standards.
- Worked remotely under minimal supervision.
- Data entry
Lead Inventory Associate
Coach, New York
08.2014 - 06.2021
- Compared shipping orders and invoices against contents received to verify accuracy.
- Handled day-to-day shipping and receiving.
- Sorted and delivered materials to different work areas and staff.
Health Unit Coordinator
Franciscan Health Michigan City
12.2012 - 06.2014
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Assembled and maintained patient medical records and other documents related to patient care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Education
Associate of Science - Health Information Technology
Indiana University Northwest
05.2023
Skills
- HIPAA Compliance
- Medical Terminology
- Health Information Systems and EHR Review
- ICD 10 and CPT coding and guidelines
- Prior Authorization
- Data Entry
- Microsoft Office Programs
- Epic
Certification
RHIT
Software
Epic, 3M, Confluence, Microsoft Suite
Timeline
Patient Services Coordinator
UnitedHealth Group
09.2024 - Current
Prior Authorization Representative
Prime Therapeutics LLC
02.2024 - Current
Seasonal Customer Service Representative
Eastern National for Indana Dunes National Park
06.2023 - 10.2023
Peer Mentor
Inquisit Health
06.2022 - 03.2023
Lead Inventory Associate
Coach, New York
08.2014 - 06.2021
Health Unit Coordinator
Franciscan Health Michigan City
12.2012 - 06.2014
Associate of Science - Health Information Technology
Indiana University Northwest
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