Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Stinson

Indianapolis,Indiana

Summary

Results-driven and strategic Multi-Site Operations Director with over 15 years of experience in leading high-performing teams across multiple locations. Seeking to leverage expertise in operational excellence, financial management, and compliance to drive growth and efficiency for an organization. Results-driven and technically-savvy Operations Director with a progressive career in medical manufacturing, production and biotherapeutics. Proven track record of turning around under-performing centers by delivering continuous process improvements to drive quality and efficiency. Motivating and respectful leader known for building and managing loyal, high-performance teams. Offering excellent communication, interpersonal and decision-making skills. Thriving in high-pressure environments.

Overview

17
17
years of professional experience

Work History

Operations Director

CSL Plasma
03.2021 - Current
  • Direct operations of multiple centers, consistently surpassing production goals and exceeding budget expectations by 31%
  • Strategically optimize inventory management, reducing cost per liter (CPL) by $2 in 2022, resulting in significant savings
  • Streamline donor flow, achieving average visit times of 90 minutes for Return donors and 110 minutes for Applicant donors
  • Ensure rigorous compliance with Company SOPs and federal, state, and local regulations
  • Spearhead all financial aspects, including setting annual budgets, meeting monthly financial targets, and maintaining effective cash management
  • Guarantee center quality compliance, actively collaborating with Quality Assurance to meet regulatory and customer requirements
  • Cultivate culture of continuous improvement, driving data-driven corrective action plans and enhancing overall center performance
  • Lead recruitment, training, and development initiatives, focusing on fair and equitable employee treatment
  • Monitor and enhance marketing and advertising campaigns to maximize effectiveness.
  • Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.

Senior Field Training Manager

Octapharma Plasma
01.2016 - 03.2021
  • Orchestrated performance of high-impact team covering 40 donor centers across 5 regions, working closely with Regional Directors and Field Quality Managers
  • Developed and implemented training and development plans that significantly improved personnel effectiveness and operational performance
  • Coached and mentored donor center leadership to achieve individual donor center goals, including production targets, financial objectives, and compliance standards
  • Played pivotal role in successful launch of over 106 donor centers, including physician training and mass on-boarding for 15-20 trainees at time
  • Led establishment of training priorities, process improvement initiatives, and achieved 45% reduction in overdue training and 100% course verification success
  • Collaborated with Field Quality Assurance to drive compliance within individual donor centers, raising divisional internal quality audit scores by 25%
  • Actively contributed to collection of over 700,000 liters of human plasma, which was manufactured into life-saving medications.
  • Recommended offerings that would meet or exceed customer requirements.

Multi-Site Center Manager

Grifols
01.2007 - 01.2016
  • Oversaw the largest center within region, optimizing cost efficiency, KPI ratings, and product quality, earning the Quality Excellence Award
  • Delivered impressive 500% increase in weekly production within one year
  • Maintained rigorous compliance with state and federal regulations, including FDA-approved SOPs, GHA, CLIA, OSHA, and cGMP
  • Conducted donor eligibility assessments, medical history interviews, and physical examinations
  • Provided donor education and managed donor adverse events.

Education

Emergency Medical Certification -

St. Francis

Certified Professional Coach -

Center for Coaching Certification
01.2019

E-Learning Instructional Design Certificate -

ATD Education
01.2018

High School Diploma -

Baptist Academy
01.1996

Skills

  • Recruitment Strategies
  • Overseeing Training
  • Staff Management
  • Process Improvements
  • Strategic Planning and Execution
  • Operations Oversight
  • Leadership Training
  • Business Management
  • Quality Assurance

Timeline

Operations Director

CSL Plasma
03.2021 - Current

Senior Field Training Manager

Octapharma Plasma
01.2016 - 03.2021

Multi-Site Center Manager

Grifols
01.2007 - 01.2016

Emergency Medical Certification -

St. Francis

Certified Professional Coach -

Center for Coaching Certification

E-Learning Instructional Design Certificate -

ATD Education

High School Diploma -

Baptist Academy
Jennifer Stinson