Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jennifer Sy

Jennifer Sy

Willoughby Hills,OH

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

9
9
years of professional experience

Work History

Owner/Operator

JBs Barbershop
Euclid, OH
09.2017 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Used well-honed negotiation skills to garner cost-effective pricing for maximum productivity.

Regional Manager

Lady Janes
Chandler, AZ
08.2016 - 01.2017
  • Established and maintained operational standards for 3 locations.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
  • Held weekly meetings with Job titles to identify techniques to overcome sales obstacles.
  • Identified above-average stores for acquisition of under-performing stores, and implemented change management and network restructuring strategies.
  • Launched over 2 new locations through effective management of property acquisitions and construction and financial planning.

Manager

Lady Janes
Willoughby, OH
01.2013 - 09.2016
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Established and updated work schedules to account for changing staff levels and expected workloads.

Stylist

Lady Janes Haircuts For Men
Willoughby , OH
10.2012 - 01.2013
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Monitored current trends to understand fashions and better serve customer needs.

Education

Managing Cosmetologist - Cosmetology

Inner State Beauty School
Cleveland, OH

Skills

  • Annual Planning
  • Operational Analysis
  • Employee Motivation and Performance
  • Integrity and Transparency

Timeline

Owner/Operator

JBs Barbershop
09.2017 - Current

Regional Manager

Lady Janes
08.2016 - 01.2017

Manager

Lady Janes
01.2013 - 09.2016

Stylist

Lady Janes Haircuts For Men
10.2012 - 01.2013

Managing Cosmetologist - Cosmetology

Inner State Beauty School

Similar Profiles

CREATE PROFILE
Jennifer Sy