Jennifer Tax Matschat

• Processed prescription data entry with accuracy, maintaining compliance with HIPAA and pharmacy policies.
• Monitored refill requests and workflow queues to support timely prescription processing.
• Resolved claim rejections by researching prescription coverage and coordinating with payers.
• Communicated with pharmacists, providers, and members to clarify prescription issues and request missing information.

Outlined daily tasks and duties

• Verified medication orders, dosage details, and patient information before dispensing support.
• Prepared mail-order prescriptions for fulfillment, ensuring correct packaging and labeling.
• Assisted with inventory checks and medication replenishment to support uninterrupted operations.

• Managed prescription filling workflow, ensuring accuracy, compliance, and timely patient service.
• Processed prescription orders using pharmacy software, insurance adjudication, and third-party billing systems.
• Trained new pharmacy technicians on dispensing procedures, inventory handling, and customer support.
• Coordinated inventory replenishment, controlled medication storage, and reduced out-of-stock interruptions.