Summary
Overview
Work History
Education
Skills
Timeline
Jennifer Taylor

Jennifer Taylor

Evergreen,CO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience

Work History

Sales Manager

Mercedes Benz of Littleton
10.2023 - 08.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

General Manager/Service Manager

Avalon Motorsports
05.2023 - 09.2023
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.

General Manager

Porsche Of New Orleans
05.2019 - 06.2022
  • Managed budget implementations, employee reviews, training, schedules and marketing schedule.
  • Cultivated relationships through dealer network to increase profitability utilizing best practices.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Delivered business strategy and developed SOPs to improve operational quality and team efficiency through out challenging Covid environment.

General Sales Manager/Finance Manager

Porsche Of New Orleans
04.2016 - 05.2019
  • Created innovative pay plan that successfully motivated sales team to work as one, increasing employee/customer satisfaction and dealership profitability
  • Implemented SOPs for all aspects of the sales process to create consistent and repeatable results
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Created established path for internal promotion to sales, increasing employee retention and engagement at all levels.
  • Effectively utilized CDK, Dealertrack, and Darwin to maximize time and profitably

Pre-Owned Sales Manager

Lexus Of New Orleans
09.2013 - 04.2016
  • Responsible for purchasing, reconditioning, and marketing of all pre-owned inventory.
  • Created SOPs for evaluation and intake of trades, including creation of standardized questionnaire for trade evaluations.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals, including introduction of car-buying program.

Sales Consultant

Lexus Of New Orleans
06.2003 - 09.2013


  • Assisted in creating work manual for onboarding of new sales employees.
  • Created long lasting business relationships with customers and coworkers


Education

Bachelor of Science - Professional Aviation

Louisiana Tech University, Ruston, LA

Skills

  • Problem Anticipation and Resolution
  • Supply Chain Management
  • Corporate Social Responsibility
  • Business Leadership
  • Performance Monitoring and Evaluation
  • Customer Service
  • Finance and Accounting Oversight
  • Profit and Loss
  • Management Team-Building
  • Sales Team Development

Timeline

Sales Manager - Mercedes Benz of Littleton
10.2023 - 08.2024
General Manager/Service Manager - Avalon Motorsports
05.2023 - 09.2023
General Manager - Porsche Of New Orleans
05.2019 - 06.2022
General Sales Manager/Finance Manager - Porsche Of New Orleans
04.2016 - 05.2019
Pre-Owned Sales Manager - Lexus Of New Orleans
09.2013 - 04.2016
Sales Consultant - Lexus Of New Orleans
06.2003 - 09.2013
Louisiana Tech University - Bachelor of Science, Professional Aviation

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Jennifer Taylor