Jennifer Thompson
Accessible Home Services
Rock Creek,OH
12
years of professional experience
Dedicated professional with strong skills in customer service, problem resolution, and time management. Proven ability to implement process improvements and maintain HIPAA compliance, enhancing operational efficiency and client satisfaction.
Work History
Direct Support Professional
9 Months- Implemented care plans tailored to client needs, ensuring consistency in support and services provided.
- Assisted individuals with daily living activities, fostering independence and enhancing quality of life.
- Developed strong rapport with clients and families, promoting trust and collaboration in care delivery.
- Maintained accurate documentation of client progress and behavior, facilitating effective communication among team members.
- Monitored client health indicators, promptly reporting changes to healthcare providers for timely intervention.
Center Supervisor
6 Years 2 Months- Trained and mentored staff on procedures and best practices for plasma collection.
- Implemented process improvements to enhance operational efficiency and patient experience.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Managed inventory control, optimizing supply levels to meet center demands.
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Served as a liaison between employees and upper management, fostering open communication channels that ultimately resulted in improved overall center performance.
- Managed daily operations in a fast-paced environment while ensuring adherence to safety regulations and company policies.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Press Operator
10 Months- Operated and maintained press machinery for composite material production.
- Monitored production processes to ensure quality and compliance with specifications.
- Coordinated with team members to meet production deadlines and optimize workflow.
- Promptly removed completed loads from press.
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Assisted in training new press operators, sharing expertise and best practices to ensure smooth onboarding and skill development.
Press Operator
5 Months- Implemented process improvements to enhance operational efficiency and reduce waste.
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
- Performed regular maintenance on press machinery to optimize performance.
- Ensured timely completion of projects by effectively managing workload and communicating progress updates with supervisors or team leads as needed.
- Troubleshot press malfunctions and performed necessary repairs to restore functionality.
Front Desk Receptionist
3 Months- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Resolved guest inquiries and complaints with professionalism, enhancing customer satisfaction.
- Coordinated room bookings and reservations using hotel management software.
- Assisted in training new staff on front desk procedures and best practices.
- Collected room deposits, fees, and payments.
Call Center Agent
1 Year 5 Months- Conducted outbound calls to promote resort packages, increasing customer engagement and interest.
- Managed outbound calls to promote resort packages and enhance customer engagement.
- Provided detailed information on amenities and services, improving customer understanding and satisfaction.
- Collaborated with the marketing team to optimize promotional campaigns based on call outcomes.
- Handled high outbound call volume, ensuring professionalism and accuracy in gathering client information for appointment bookings.
Shift Manager
1 Year 4 Months- Managed staff schedules to optimize labor efficiency and coverage during peak hours.
- Supervised daily operations to ensure compliance with quality and safety standards.
- Implemented process improvements that enhanced customer service delivery and satisfaction.
- Trained new team members on service protocols and operational procedures.
- Resolved customer complaints swiftly, enhancing overall dining experience and loyalty.
Education
High School Diploma
IT Support
Skills
Customer service
Client management
Problem resolution
Call center operations
Time management
Support coordination
Data entry
Computer proficiency
Health monitoring
Patient care support
HIPAA compliance
Care plan implementation
Timeline
Direct Support Professional
Accessible Home Services
11.2025 - CurrentRead More
Center Supervisor
Biolife Plasma Services
08.2019 - 10.2025Read More
Press Operator
Zhercho Giancola Composites
10.2018 - 08.2019Read More
Press Operator
Aloterra Energy
05.2018 - 10.2018Read More
Front Desk Receptionist
Sleep Inn and Suites
01.2018 - 04.2018Read More
Call Center Agent
Millbrook Outdoor Resort
02.2016 - 07.2017Read More
Shift Manager
McDonald's
02.2015 - 06.2016Read More
Saints John And Paul
High School Diploma
Read More
Merit America
IT Support
Read More