Jennifer Tilley
Citrus Heights,CA
Summary
Experienced retail leader with extensive management experience at JOANN Fabrics and Crafts. Skilled in effective team leadership, customer relations, and visual merchandising. Proven ability to develop strategies to increase sales and enhance customer satisfaction. Expert in multitasking and organization, consistently improving operational efficiency.
Overview
11
11
years of professional experience
Work History
Store Manager
JOANN Fabrics and Crafts
Folsom, CA
03.2024 - 05.2025
- Established customer service standards and monitored staff compliance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Developed strategies to maximize sales and profitability.
- Created weekly work schedules for store personnel.
Assistant Store Manager
JOANN Fabrics and Crafts
Roseville, CA
11.2023 - 03.2024
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Supervised cash handling processes to ensure accuracy of transactions.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Inventory Coordinator
JOANN Fabrics and Crafts
Roseville, CA
02.2022 - 11.2023
- Maintained accurate inventory records and ensured accuracy of data entry.
- Ensured compliance with company policies and procedures related to managing inventory.
- Analyzed current inventory levels and identified areas that needed improvement or adjustment.
Team Member
JOANN Fabrics and Crafts
Roseville, CA
10.2019 - 02.2022
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
Operations Manager
Dollar Tree Stores
Citrus Heights, CA
08.2014 - 10.2019
- Monitored and improved efficiency of processes, team performance, and customer service.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Education
High School Diploma -
Elk Grove Charter
Elk Grove, CA06-2004
Skills
- Team management
- Customer service excellence
- Sales strategy development
- Inventory management
- Operational efficiency
Timeline
Store Manager
JOANN Fabrics and Crafts
03.2024 - 05.2025
Assistant Store Manager
JOANN Fabrics and Crafts
11.2023 - 03.2024
Inventory Coordinator
JOANN Fabrics and Crafts
02.2022 - 11.2023
Team Member
JOANN Fabrics and Crafts
10.2019 - 02.2022
Operations Manager
Dollar Tree Stores
08.2014 - 10.2019
High School Diploma -
Elk Grove Charter
Similar Profiles
Isabella RitoIsabella Rito
Team Member at JOANN Fabrics and CraftsTeam Member at JOANN Fabrics and Crafts
Brittany ConnellBrittany Connell
Assistant Manager at JOANN Fabrics and CraftsAssistant Manager at JOANN Fabrics and Crafts
Angel RojasAngel Rojas
Store Manager at JOANN Fabrics and CraftsStore Manager at JOANN Fabrics and Crafts
Mason DorrisMason Dorris
Retail Sales Associate at WalmartRetail Sales Associate at Walmart
ALVINA BABIYCHUKALVINA BABIYCHUK
Sunday School Teacher Assistant at Missionary Gospel ChurchSunday School Teacher Assistant at Missionary Gospel Church