Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jennifer Torres

San Antonio

Summary

Professional healthcare leader with strong background in medical assistance. Skilled in patient care, administrative tasks, and clinical support. Highly reliable with focus on teamwork and adaptability to changing needs. Known for excellent communication, organizational skills, and results-driven approach.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Lead Medical Assistant

Womens Health Institute
08.2009 - Current
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Taught patients about medications, procedures, and care plan instructions.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
  • Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
  • Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
  • Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.

Medical Assistant

Texas MedClinic
09.2008 - 08.2009
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed EKGs and other tests based on patient presentation in office.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.

Education

Medical Assistant

Kaplan
San Antonio, TX
07-2008

High School Diploma -

Brackenridge High School
San Antonio, TX
06-2002

Skills

  • HIPAA compliance
  • Clinical leadership
  • Vital signs monitoring
  • Patient education and counseling
  • Scheduling and appointment management
  • Staff oversight
  • Phlebotomy expertise
  • Team building and supervision
  • Critical thinking
  • Inventory and supply management
  • Medical terminology
  • CPR
  • EMR / EHR
  • Simple dressings
  • Sterile technique
  • pH testing
  • Customer service
  • Reliable team player
  • Medical terminology knowledge
  • Appointment setting
  • Inventory management
  • Sterilization techniques
  • Medical procedures
  • Direct patient care

Certification

  • Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
  • CPR/AED Certification

Timeline

Lead Medical Assistant

Womens Health Institute
08.2009 - Current

Medical Assistant

Texas MedClinic
09.2008 - 08.2009

Medical Assistant

Kaplan

High School Diploma -

Brackenridge High School

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Jennifer Torres