Jennifer Torres-Hernandez
Phoenix,AZ
Summary
Detail-oriented administrative professional with extensive experience in legal, financial, and office support environments. Proven expertise in managing records, coordinating schedules, and handling confidential information while supporting high-volume operations. Recognized for exceptional communication skills and professionalism, along with a strong ability to swiftly adapt to new systems and procedures. Bilingual in English and Spanish, enhancing engagement with diverse clientele.
Overview
2027
2027
years of professional experience
Work History
Credit Assistant Specialist
Bank of America
Phoenix, Arizona
09.2025 - Current
- Assist clients with credit-related inquiries while providing professional and accurate customer service.
- Review account information, research issues, and help resolve account concerns in a timely manner.
- Maintain confidentiality of sensitive financial information and comply with company policies and procedures.
- Document customer interactions and update account records accurately.
- Manage multiple tasks in a fast-paced environment while maintaining quality and attention to detail.
- Oversee over 80 client files a day.
- Improved collection efficiency by coordinating with other departments to devise effective strategies for recovering outstanding debts.
Justice System Clerk Senior
Maricopa County Public Defender's Office
Phoenix
2025 - 08.2025
- Maintained and updated case management records using iCIS, JustWare, and related systems.
- Identified potential conflicts, audited caseloads, and researched case weights.
- Researched and resolved data transaction errors and completed quality control reports.
- Interpreted and entered data from sentencing reports and complex minute entries.
- Updated case files, court calendars, and legal records while ensuring accuracy and confidentiality.
- Provided new hire, cross-training, and refresher training to employees.
- Assisted with supervisory duties in the absence of lead staff and supervisors.
Justice System Clerk
Maricopa County Public Defender's Office
Phoenix, Arizona
2023 - 01.2024
- Prepared and processed specialized legal and court documents, forms, and correspondence.
- Responded to internal and external inquiries and explained legal procedures.
- Performed data entry and maintained case files, records, and calendars.
- Created commissioner calendars and assisted office staff at the front counter.
- Researched information and resolved issues using multiple systems and resources.
Accounts Payable Specialist
Southwest Key Programs
01.2022 - 01.2023
- Processed invoices, purchase orders, credit memos, and petty cash transactions.
- Verified travel documents and processed per diem rates through Concur.
- Provided Concur training and communicated with vendors to resolve discrepancies.
- Performed three-way match purchase orders and allocated general ledger charges.
- Supported procurement and reconciliation processes across departments.
Administrative Assistant
Southwest Key Programs
01.2021 - 01.2022
- Managed incoming calls, greeted visitors, and distributed mail.
- Assisted with scheduling, travel arrangements, and conference coordination.
- Maintained records, completed bookkeeping tasks, and created employee access cards.
- Coordinated transportation requests and conducted vehicle inspections.
Education
Bachelor of Arts - Government, Emphasis in Political Theory
Grand Canyon University
Phoenix, Arizona01-2024
Associate of Arts - Administration of Justice
San Bernardino Valley College
San Bernardino, California 01-2021
Skills
- Office administration support
- Calendar management
- Recordkeeping proficiency
- Client support
- Court filing proficiency
- Invoice processing
- Office management
- Fluent in English and Spanish
- Strong attention to detail
- Proficient in Microsoft Office
- ICIS system expertise
- JustWare software expertise
- Documentation review
Timeline
Credit Assistant Specialist
Bank of America
09.2025 - Current
Accounts Payable Specialist
Southwest Key Programs
01.2022 - 01.2023
Administrative Assistant
Southwest Key Programs
01.2021 - 01.2022
Justice System Clerk Senior
Maricopa County Public Defender's Office
2025 - 08.2025
Justice System Clerk
Maricopa County Public Defender's Office
2023 - 01.2024
Bachelor of Arts - Government, Emphasis in Political Theory
Grand Canyon University
Associate of Arts - Administration of Justice
San Bernardino Valley College