Jennifer Townsend
Lakewood,CO
Summary
Dynamic leader with expertise in operations management and staff development, honed at Wendy's/ Shake Shack. Successfully increased customer satisfaction and profitability by optimizing inventory control and implementing innovative training programs. Proven ability to foster a positive work environment and drive business growth through strategic vision and effective communication.
Overview
31
31
years of professional experience
Work History
Assistant General Manager
Shake Shack
Greenwood Village, CO
07.2022 - Current
- Coordinated daily operations to enhance team efficiency and improve customer service experiences.
- Implemented training programs for new staff, fostering a culture of continuous improvement.
- Analyzed sales trends to optimize product offerings and inventory management strategies.
- Developed and maintained operational procedures to ensure compliance with health and safety regulations.
- Led staff meetings to promote teamwork, address challenges, and share best practices.
- Monitored performance metrics to identify areas for operational enhancements and staff development.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Restraunt Manager
Slim Chickens
Aurora, CO
06.2021 - 07.2022
- Supervised daily operations to ensure adherence to quality and safety standards.
- Developed training programs for staff, enhancing team performance and service efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Coordinated scheduling of staff shifts to maintain optimal workforce coverage during peak hours.
- Monitored financial performance, adjusting strategies to meet budgetary goals and improve profitability.
General Manager
Wendys (WendColorado LLP)
Golden, CO
10.1994 - 06.2021
- Directed daily operations to enhance customer satisfaction and streamline service delivery.
- Implemented training programs to develop staff skills and improve team performance.
- Analyzed sales data to identify trends and optimize menu offerings for increased profitability.
- Established cost control measures that reduced waste and improved overall operational efficiency.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Evaluated performance metrics regularly to ensure high standards of quality and compliance are met.
- Managed budget implementations, employee reviews, training and schedules.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Education
No Degree - Human Biology
University of Wyoming
Laramie, WYSkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Food safety and sanitation
- Employee scheduling
- Operations oversight
- Budget control
- Training and development skill
Timeline
Assistant General Manager
Shake Shack
07.2022 - Current
Restraunt Manager
Slim Chickens
06.2021 - 07.2022
General Manager
Wendys (WendColorado LLP)
10.1994 - 06.2021
No Degree - Human Biology
University of Wyoming