Jennifer Turner
Metamora,IN
Summary
Dynamic and results-driven professional with extensive experience in customer service at Batesville Shell. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in order picking and inventory management, demonstrating strong attention to detail and teamwork. Recognized for fostering positive relationships and mentoring staff to achieve operational excellence.
Overview
12
12
years of professional experience
Work History
Cashier
Batesville Shell
09.2024 - 08.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Order Picker
Thrive Market
05.2024 - 08.2024
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
- Collaborated with team members to complete picking tasks quickly and efficiently.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Cashier
Batesville Shell
09.2023 - 05.2024
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Enhanced shopping experience, provided product information and location assistance.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Team Leader
Valeo Engine Cooling
06.2013 - 08.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Frequently inspected production area to verify proper equipment operation.
Education
GED -
Chrysler High School
New Castle, IN05.1995
Skills
- Customer service
- Work ethic and integrity
- Order picking
- Product picking
- Picking accuracy
- Warehouse safety
- Heavy lifting
- Production line operations
- Light maintenance
- Storage area housekeeping
- Barcode scanning
- RF gun operation
- RF scanning devices
- Hand-eye coordination
- Teamwork and collaboration
- Problem-solving
- Team motivation
- Team supervision
- Staff training
- Documentation and reporting
- Overseeing daily activities
- Conflict resolution
- Performance evaluations
- Employee training
Timeline
Cashier
Batesville Shell
09.2024 - 08.2025
Order Picker
Thrive Market
05.2024 - 08.2024
Cashier
Batesville Shell
09.2023 - 05.2024
Team Leader
Valeo Engine Cooling
06.2013 - 08.2023
GED -
Chrysler High School
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