Jennifer Walker
Breckenridge
Summary
Managed phone support, database management, and insurance processing to deliver exceptional customer service and drive organizational success.
Overview
14
14
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT II MAIL CLERK
Texas Department of Criminal Justice
Breckenridge, Texas
09.2022 - 11.2025
- Managed coordination of mail distribution processes to enhance interdepartmental communication.
- Refined mail handling procedures to support timely delivery and accuracy in communications.
- Implemented organizational strategies to efficiently handle and prioritize high-volume correspondence.
- Coordinated with team members to ensure prompt resolution of mail-related challenges.
- Implemented strategies to improve communication efficiency among team members.
TRANSITION CLERK
MTC At the Walker Sayle Unit
Breckenridge, TX
01.2019 - 11.2019
- Facilitated prompt responses to client inquiries through effective call management. Optimized client record updates in Excel, resulting in improved data organization. Enhanced overall efficiency in data management practices.
- Achieved high levels of client satisfaction by delivering accurate release packets and certificates. Streamlined documentation processes to enhance efficiency and reliability. Contributed to positive client relationships through diligent attention to detail.
- Liaised with county officials to obtain timely release orders, optimizing overall process efficiency.
- Refined release packet assembly procedures, resulting in reduced processing time and improved quality of client service.
RECEPTIONIST
Stephens Memorial Hospital
Breckenridge, TX
10.2016 - 05.2017
- Assisted with phone inquiries. Welcomed patients upon arrival. Supported patients during sign-in process. Addressed patient questions. Completed light paperwork.
- Filed insurance claims to facilitate timely processing of patient reimbursements. Processed refunds for overpayments to enhance patient satisfaction. Assisted patients in understanding their billing statements and insurance coverage.
DENTAL ASSISTANT
Resource Care
Breckenridge, TX
10.2011 - 03.2014
- Supported dental team in executing procedures. Organized and sanitized treatment areas to enhance patient experience. Contributed to improved patient satisfaction through attentive care.
- Oversaw the development of temporary crowns to meet patient needs. Guided patients in understanding effective dental care techniques. Championed initiatives to enhance community awareness of oral health.
- Directed sterilization operations to ensure adherence to industry standards and support team productivity.
- Supported dental procedures to enhance patient experience and overall service quality.
Education
High School -
Tom C Clark
San Antonio, TexasRDA Certificate -
Houston Dental Assisting School
The Woodlands, TXSkills
- Customer Service (Expert), Data Entry (Experienced), Filing (Expert), Phone Support (Experienced), Database Management (Expert), Excel (Skillful), Administrative Support (Experienced), Reception (Expert), Insurance Processing (Experienced), Dental Assistance (Experienced), Patient Care (Expert)
Timeline
ADMINISTRATIVE ASSISTANT II MAIL CLERK
Texas Department of Criminal Justice
09.2022 - 11.2025
TRANSITION CLERK
MTC At the Walker Sayle Unit
01.2019 - 11.2019
RECEPTIONIST
Stephens Memorial Hospital
10.2016 - 05.2017
DENTAL ASSISTANT
Resource Care
10.2011 - 03.2014
High School -
Tom C Clark
RDA Certificate -
Houston Dental Assisting School