Jennifer Vaught
San Diego,CA
Summary
Proficient in handling complex customer issues and promoting positive experiences. Efficiently driven and organized with team oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Adept at working in fast pace environment, employing strong organizational skills with attention to detail. Bilingual in Spanish.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Realtor/Loan Officer
Realty One Financial, Inc.
01.2017 - Current
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Coordinate various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Handle day-to-day happenings of brokers office to consistently grow client base and increase revenue.
- Maintain strict confidentiality of bank records and client information.
- Develop and maintained relationships with customers, lenders and other third parties.
Property Management/Host
Stay Relax San Diego, LLC.
01.2021 - 01.2025
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained accurate records of guests interactions, maintenance requests, and rental agreements.
- Processed reservations accurately using property management software, ensuring a smooth arrival process for guests.
- Handled high-pressure situations with composure, effectively managing unexpected events.
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Enhanced guest satisfaction by providing personalized recommendations.
Office Manager/Bookkeeping
Mash It, LLC
01.2006 - 01.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Sales/Customer Relations Manager
Binational Logistics
01.1997 - 01.2004
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Liaised between customers and organization with particular focus on working with sales department.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Skills
- Customer Service
- Administrative Support
- Sales Expertise
- Quick Learner
- Computer Proficient
- Relationship Building
- Networking Skills
- Client Relations
- Comparative Market Analysis
- Strong Negotiation Skills
- Data entry
Certification
- DRE
- NMLS
- Public Notary
- Holistic Nutritionist
Professional Development
Continuously updated knowledge by attending various workshops, webinars and seminars on trends and best practices.
Timeline
Property Management/Host - Stay Relax San Diego, LLC.
01.2021 - 01.2025
Realtor/Loan Officer - Realty One Financial, Inc.
01.2017 - Current
Office Manager/Bookkeeping - Mash It, LLC
01.2006 - 01.2015
Sales/Customer Relations Manager - Binational Logistics
01.1997 - 01.2004
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