JENNIFER VELASCO
As a devoted homemaker and proud wife to my wonderful family, I have recently embraced the joys of motherhood with the arrival of my beautiful twins. This fulfilling chapter has inspired me to re-enter the workforce with enthusiasm, determination, and a renewed sense of purpose. I am eager to return to work, contribute my skills in customer service, and continue growing professionally. I am a hardworking, dependable, and motivated individual who is always willing to learn, take on new challenges, and give my very best in everything I do. I have reliable transportation and am committed to being punctual, dependable, and dedicated to my responsibilities. I look forward to the opportunity to contribute positively to a team, build a strong professional future, and make a meaningful impact in both my career and my family’s life.
Work History
Restaurant Hostess
1 Year 1 Month- Greeted and welcomed guests, ensuring a positive first impression of dining experience.
- Managed reservations using OpenTable, optimizing seating arrangements for guest flow.
- Collaborated with waitstaff to communicate special requests and enhance customer satisfaction.
- Maintained cleanliness and organization of host station, improving operational efficiency during peak hours.
Restaurant Manager
3 Years 1 Month- Supervised daily restaurant operations to ensure exceptional guest experiences.
- Trained and developed staff on service standards and operational procedures.
- Implemented inventory management systems to optimize food and beverage costs.
- Coordinated special events and catering services to enhance revenue opportunities.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Restaurant Team Leader
1 Year 1 Month- Led team in delivering exceptional customer service and maintaining high satisfaction levels.
- Trained and mentored new staff on operational procedures and best practices.
- Managed a team of server administrators, ensuring efficient allocation of resources and tasks.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Education
Bachelor of Science - Hotel And Restaurant Management
Skills
Certification
Food Handler Certification Program