Hi, I’m
Jennifer Vinceslio
Hobe Sound,FL
Summary
Dedicated front desk receptionist and senior mortgage processor with a strong focus on client communication and appointment management. Leveraged organizational skills to coordinate loan files and improve service delivery, fostering exceptional client experiences.
Overview
28
years of professional experience
Work History
Fidelity Funding Mortgage Corp Stuart, FL
Front Desk Receptionist/Senior Mortgage Processor
03.2014 - Current
Job overview
- Managed front desk operations, ensuring efficient handling of inquiries and appointments.
- Coordinated communication between clients and mortgage professionals, enhancing client experience.
- Oversaw visitor check-in procedures, ensuring compliance with security protocols.
Archfield FundingPalm Beach Gardens, FL
Receptionist
05.2013 - 03.2014
Job overview
- Managed front desk operations, ensuring efficient greeting and directing of clients and visitors.
- Coordinated appointment scheduling, optimizing calendar for executive team meetings.
- Handled multi-line phone system, providing prompt assistance to client inquiries.
- Organized office supplies inventory, streamlining procurement processes for cost-effectiveness.
Wells FargoHobe Sound Fl
Service Manager
04.2006 - 02.2013
Job overview
- Led service operations to enhance customer satisfaction and drive engagement.
- Developed and implemented training programs for staff to improve service delivery standards.
- Collaborated with cross-functional teams to streamline workflows and optimize resource allocation.
- Analyzed service metrics to identify trends and drive strategic improvements in performance.
PublixHobe Sound, FL
Back Office Assistant
02.1998 - 10.2006
Job overview
- Managed inventory systems to ensure timely restocking and organization of back office supplies.
- Processed vendor invoices and facilitated accurate payment transactions for operational efficiency.
- Coordinated communication between departments to streamline workflow and improve service delivery.
- Implemented filing systems that enhanced document retrieval speed and reduced processing time.
Education
Southfork High SchoolStuart, FL
High School Diploma
SouthforkStuart, FL
High School Diploma
University Overview
- Awarded CNA license
Skills
- Customer service and client relations
- Cash handling and transactions
- Front desk and receptionist
- Purchasing inventory
- Coordinate loan files on time for loan closing
- Personal assistant
- Administrative assistant
Timeline
Front Desk Receptionist/Senior Mortgage Processor
Fidelity Funding Mortgage Corp
03.2014 - Current
Receptionist
Archfield Funding
05.2013 - 03.2014
Service Manager
Wells Fargo
04.2006 - 02.2013
Back Office Assistant
Publix
02.1998 - 10.2006
Southfork High School
High School Diploma
Southfork
High School Diploma