Jennifer Volz
SERENITY MOUNTAIN
South Abington Township,PA
2
years of professional experience
Reliable Early-Career Professional experienced in supporting daily operations and addressing guest and team inquiries. Achieved effective communication and teamwork through keen attention to detail and adaptability in fast-paced environments. Focused on leveraging problem-solving skills and collaboration to contribute to service goals in dynamic settings.
Work History
ASSOCIATE
5 Months- Assisted guests and team members by resolving inquiries and coordinating follow-up actions
- Processed requests and service details while adapting quickly to changing priorities
- Maintained organized records and updated documentation to support consistent workflow
- Supported daily operations by handling routine tasks with accuracy and responsiveness
- Communicated clearly with staff to ensure smooth handoffs and timely task completion
- Assisted with compliance monitoring for prevention policies, procedures, and required reporting standards.
- Coordinated educational materials for substance abuse prevention outreach and awareness sessions.
- Maintained accurate records for participant referrals, assessments, and program activities.
- Communicated with internal teams to support referrals, service coordination, and policy adherence.
- Developed comprehensive drug and alcohol prevention programs tailored to the needs of specific populations.
- Reduced substance abuse among program participants by implementing targeted prevention strategies.
- Served as a resource person for families seeking guidance on addressing substance abuse issues within their households.
- Mentored new staff members joining the team, sharing expertise on effective intervention methods and building a cohesive work environment.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
Team Member
9 Months- Coordinated with internal teams to support recovery workflow and escalation.
- Adapted quickly to changing priorities while supporting daily service demand.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Organized electronic and paper filing systems to maintain accessible, up-to-date records.
- Tracked incoming documents, requests, and follow-ups to keep workflow moving efficiently.
- Answered phone calls and emails, directing inquiries to appropriate staff promptly.
- Prepared meeting materials, agendas, and minutes to support productive team discussions.
- Entered data into office systems while maintaining confidentiality and record integrity.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Prepared confidential files, consent forms, and supporting paperwork for supervisor review.
- Communicated with clients to confirm appointments and explain next-step procedures.
- Increased program retention rates by consistently providing empathetic support and guidance to patients throughout their recovery journey.
Education
High School Diploma
Skills
Customer service
Client engagement
Customer engagement
Data entry
Team guidance
Health compliance
Attention to detail
Problem-solving
Issue troubleshooting
Decision-making
Client interaction
Staff onboarding
New hire training
Leadership qualities
Nonverbal communication
Motivational support
Effective communication
Engaging presence
Humor usage
Compassionate support
Confident body language
Persuasive speaking
Strong eye contact
Collaboration
Humor integration
Problem-solving
Multitasking
Timeline
ASSOCIATE
SERENITY MOUNTAIN
05.2026 - CurrentRead More
Team Member
Recovery Bank
10.2024 - 07.2025Read More
Lakeland Jr. Sr. Highschool
High School Diploma
Read More