Jennifer Waddell
Ohio ENT and Allergy Physcians
HILLSBORO,Ohio
13
years of professional experience
Experienced with handling customer interactions and resolving issues promptly along with making appointments. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. I have a strong background of doing referrals with strong phone/communication skills.
Work History
Allergy Referral Coordinator/Appointment Scheduler
3 Years 9 Months- Coordinated referrals for patient appointments, ensuring timely access to specialty care.
- Maintained accurate patient records in electronic health systems, enhancing data integrity and retrieval efficiency.
- Collaborated with healthcare providers to streamline referral processes, reducing wait times for patients.
- Educated patients on referral procedures, improving understanding and compliance with healthcare protocols.
- Rotate to appointment making/customer service
- Answer phone calls and helping with questions or making appointments or transferring to appropriate department
Front Desk Receptionist/Customer Service Representative
2 Years 4 Months- Managed front desk operations, ensuring efficient patient flow and service delivery.
- Facilitated appointment scheduling using electronic health record systems to optimize patient access.
- Assisted patients with inquiries, providing accurate information about services and procedures.
- Coordinated communication between medical staff and patients to enhance overall experience.
- Answer all incoming calls and help patients
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Optician/Front Desk Receptionist
6 Years 3 Months- Conducted comprehensive eye examinations to assess vision and diagnose ocular conditions.
- Fitted patients with eyeglasses and contact lenses based on individual needs and preferences.
- Educated patients on proper eyewear care, maintenance, and the importance of regular eye health checks.
- Collaborated with ophthalmologists to determine optimal treatment plans for various ocular conditions.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Oversaw daily office operations, ensuring efficient workflow and resource allocation.
- Implemented office procedures, enhancing administrative processes for improved productivity and compliance.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
High School Diploma
Skills
Friendly
positive attitude
Customer service
Problem-solving
Time management
Attention to detail
Multitasking
Excellent communication
Organization and time management
Teamwork and collaboration
Timeline
Allergy Referral Coordinator/Appointment Scheduler
Ohio ENT and Allergy Physcians
11.2022 - CurrentRead More
Front Desk Receptionist/Customer Service Representative
Ohio ENT and Allergy Physicians/Hearing Health Solutions Division
07.2020 - 11.2022Read More
Optician/Front Desk Receptionist
Eye Specialists Of Ohio
01.2014 - 04.2020Read More
Maricopa Community Colleges, Mesa Community College
Read More
Prospect High School
High School Diploma
Read More