Jennifer Wagner Sandoval
Summary
Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Professional with strong track record in loan processing and funding. Expertise in evaluating financial documents, ensuring compliance, and managing loan applications efficiently. Experienced in DMV and title perfection as well as processing GAP claims for auto loans. Known for reliability, adaptability, and keen eye for detail. Strong organizational skills and customer-focused approach.
Overview
17
17
years of professional experience
Work History
Office Assistant
Aquatic Explorations
08.2024 - 04.2025
- Increased customer satisfaction by providing professional and courteous front desk support.
- Register new students for swim lessons.
- Schedule, transfer, cancel and fill swim schedule daily.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Provide facility tours to new families.
- Answer daily phone calls and emails.
- Enhanced office efficiency by organizing files, and maintaining a clean workspace.
Owner
Etsy-Whimsical Designs Shop
08.2019 - 10.2022
- Create new designs in Linearity Curve to be exported into a SVG and imported to the Glowforge Laser cutter to be cut from acrylic.
- Mold each design in premium grade silicone.
- Ship all orders within 3-5 business days.
- Create business cards and stickers using Cricut Maker.
- Take quality pictures of all products to add to Etsy and my website.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
Senior Loan Specialist
Xceed Financial Credit Union
10.2012 - 10.2017
- Reviewing loan documents for accuracy and completeness, processing title and tax documents for state registration, and keeping members informed of status.
- Research titles and handle payoff inquiries, title release follow-ups, title perfection duties, DMV reconciliation, and validate security interest in vehicle portfolios.
- Verify, process, and maintain accuracy of all documents for state registration, including vehicle sale, purchase price, tax and title documents.
- File and process GAP insurance for total loss vehicles
- Send bills, contracts, warranties and service contracts to the appropriate state agency (e.g., DMV)
- Review title packets and obtain any missing documentation needed for lien filing within the designated timeframe of statutes for lien perfection.
- Process loan payments, insurance requests, fulfillment requests, and payoffs.
Consumer Loan Processor
Exeter Finance
08.2008 - 06.2010
- Review and fund 15-35 deals daily from numerous dealerships to go over each contract to assure state compliance as well as verify that each file is complete. Then complete funding in Originate.
- Complete lien perfection by calling dealerships and the DMV for titles not yet received, to correct titles that have errors and to file for titles that have been lost or not received.
- Copy, scan and file each deal by date funded.
- Print shipping labels and manifest title to send to Wells Fargo weekly.
- Daily use of Microsoft Office, sending and retrieving fax documents, making copy's, and making phone calls.
Education
High School Diploma -
Opportunities For Learning
Long Beach, CASkills
- Time Management
- Critical Thinking
- Creativity
- Team Work
- Organization
- Attention to detail
- Adaptability
- Communication
- Customer Service
- Positive attitude
- Conflict Resolution
Accomplishments
Employee of the Quarter for excellent customer service.
Timeline
Office Assistant
Aquatic Explorations
08.2024 - 04.2025
Owner
Etsy-Whimsical Designs Shop
08.2019 - 10.2022
Senior Loan Specialist
Xceed Financial Credit Union
10.2012 - 10.2017
Consumer Loan Processor
Exeter Finance
08.2008 - 06.2010
High School Diploma -
Opportunities For Learning
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