Jennifer Walker
Lewisville,TX
Summary
Committed team player, with proven ability to meet and exceed set goals and deadlines seeking a challenging position. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Pharmacy Support Advisor
McKesson
11.2022 - Current
- Worked for Novartis on behalf of McKesson for their medication assistance foundation. Handled applications and eligibility documents and assisted patients with questions
- Assisted with medication requests such as refills and new patient accounts
- utilized salesforce programs and telecommunications
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Customer Account Representative
Mercedes Benz Financial Services
08.2021 - 04.2022
- Established relationships with customers to encourage payment of delinquent accounts to their lease.
- microsoft excel, outlook, several database programs and administrative tasks
- Researched and recommended new products to meet customer needs for the employee lease program
- educated customers on the program took inbound and placed outbound calls and assisted them in their vehicles and reviewing documents
- worked in a hybrid environment
- assisted with soft collections and data entry on accounts
Customer Service Representative
Maximus Federal Services
04.2021 - 07.2021
- worked a temporary government contract position with the CDC scheduling citizens for the Covid 19 vaccinations and offering helpline assistance.
- took inbound calls related to the different vaccines, what the process is and where citizens can make appointments.
- worked remotely
Staffing Consultant
Staffmark Investments
09.2019 - 12.2019
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Developed guidelines, questionnaires and processes for assessing, interviewing, and onboarding phases.
- Selected, recruited and interviewed applicants.
- prescreened potential job candidates to go interview with the company they applied for if they qualified
- took inbound calls from potential candidates who submitted applications and resumes
Patient Care Coordinator
John Peter Smith Health Network
09.2015 - 02.2019
- Provide quality customer service for patients in the JPS health network while taking inbound calls to set up appointments for existing and new patients in the outpatient clinics.
- Communicate with vendors and pharmacies in fullfilling patient's medical need requests and refills, as well as working with the hospital employees to provide service and scheduling patients in the correct areas
- Maintained confidentiality of patient data and condition to safeguard health information.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Education
Journalism
University of North Texas
Certification - Medical Billing And Coding
United Training Academy
04.2023
Skills
- High Proficiency using Microsoft Office and other word processing/database programs
- Salesforce database experience/crm
- High Level Customer Service Rapport
- Expert Organizational and Planning Abilities
- Administrative Support
- Data Analysis
- Epic healthcare systems
- FDA and HIPAA Compliance
- Customer Experience
- First-Tier Technical Support
- Troubleshooting
- Quality Assurance
Additional Information
- Certified aesthetic laser technician C.P.R. certified
Timeline
Pharmacy Support Advisor
McKesson
11.2022 - Current
Customer Account Representative
Mercedes Benz Financial Services
08.2021 - 04.2022
Customer Service Representative
Maximus Federal Services
04.2021 - 07.2021
Staffing Consultant
Staffmark Investments
09.2019 - 12.2019
Patient Care Coordinator
John Peter Smith Health Network
09.2015 - 02.2019
Journalism
University of North Texas
Certification - Medical Billing And Coding
United Training Academy
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