JENNIFER WALLACE
Richmond,VA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Master's level experience in research and inquiry with a focus on diversity and equity. Have done extensive work involving critical and creative thinking for varied subjects. Proven success working within fast-paced, collaborative, and shared leadership settings. Writing and communication skills have been developed and utilized during fields of study. Possess hands-on professional experience in customer service Proven history serving customers in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Provider Customer Service
Regence BCBS
Tacoma, WA
05.2016 - 04.2017
- Answered numerous daily incoming calls from providers/providers offices.
- Assisted with claims information, explanations and appeals.
- Advised of members benefits, deductibles, out of pocked expenses, any waiting period or visit restrictions.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Initial Loss Reporting Associate
State Farm Insurance
Tacoma, WA
01.2014 - 10.2015
- Utilized State Farms Standard Claim Process to capture and initiate claim process for both Fire and Auto Claims.
- Was selected for the Fire proof of concept team within 3 months of employment.
- This team set the standards for taking and expanding Fire Claims for State Farm.
- Selected as my teams Collaboration Ambassador.
- Carried out day-day-day duties accurately and efficiently.
- Developed team communications and information for meetings.
Billing Specialist/Sales Representative
Comcast
, WA
01.2012 - 01.2014
- Took calls for the Billing and Sales departments.
- Always made sales goals.
- Advise new and current customers of current promotions and new products available.
- Full knowledge of billing system so able to advise of billing cycle, due dates and late fees.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Barista
Starbucks Coffee
, WA
01.2007 - 01.2011
- Create unique coffee and food creations for the customers using the Starbucks Method.
- Was Nominated by my peers for October 2007 Barista of the month.
- Earned over 35 green apron pins for customer service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Engendered customer loyalty by remembering personal preferences and allergy information.
Education
Master of Arts - Education
University of Washington Bothell
Bothell, WA08.2022
Bachelor of Arts - Sociology
University of Washington
Bothell, Washington06.2021
Associates of Arts Degree - undefined
Green River Community College
2006
High School Diploma -
Sammamish High School
Bellevue, WA06.1998
Skills
Sales expertise
Report preparation
Complaint resolution
Order fulfillment
Professional telephone demeanor
Creative problem solving
Strategic sales knowledge
Administrative support
Good listening skills
Accomplishments
- Collaborated with team of four student in the development of LGBTQ inclusion for University of Washington Bothell campus Health Center.
- Was in a Participatory action group working towards prevention education centered around sexual and relationship violence on campus.
- Co-winner of the 2021 Leslie Ashbaugh Feminist Praxis in Education Award. Awarded by Gender, Women & Sexuality Studies faculty for most impactful feminist activism.
Timeline
Provider Customer Service
Regence BCBS
05.2016 - 04.2017
Initial Loss Reporting Associate
State Farm Insurance
01.2014 - 10.2015
Billing Specialist/Sales Representative
Comcast
01.2012 - 01.2014
Barista
Starbucks Coffee
01.2007 - 01.2011
Master of Arts - Education
University of Washington Bothell
Bachelor of Arts - Sociology
University of Washington
Associates of Arts Degree - undefined
Green River Community College
High School Diploma -
Sammamish High School
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