Jennifer Ward
Fountain Hills
Summary
Seasoned Restaurant Owner/Operator known for high productivity and efficient task completion. Possess specialized skills in menu development, cost control, and staff training that contribute to profitable operations. Excel in leadership, communication, and time management, using these soft skills to drive team performance and customer satisfaction.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant Owner/Operator
Mountain View Kitchen
Fountain Hills
12.2021 - Current
- Managed daily restaurant operations and staff scheduling.
- Developed seasonal menus to enhance customer dining experience.
- Supervised kitchen staff and ensured food safety compliance.
- Implemented cost control measures to optimize inventory management.
- Trained new employees on customer service standards and procedures.
- Oversaw marketing initiatives to attract new customers and retain loyalty.
- Ensured cleanliness and organization of dining areas and kitchen facilities.
- Scheduled staff shifts on a weekly basis based on expected demand levels.
- Interacted closely with customers through social media platforms like Facebook and Twitter.
- Monitored daily operations including customer service delivery, kitchen production levels, cash handling procedures.
- Maintained detailed records of stock inventory levels in order to minimize losses due to spoilage or theft.
- Resolved customer complaints in a timely manner while maintaining high standards of hospitality.
- Ensured adherence to all local health department regulations regarding sanitation practices.
- Developed relationships with suppliers in order to secure discounts on bulk orders of ingredients or supplies.
- Coordinated promotional events such as fundraisers or special occasions at the restaurant.
- Established quality assurance protocols for food preparation processes to ensure consistency in product quality.
- Created budgets for food costs, staffing needs, overhead expenses, and capital investments.
- Identified areas of improvement in restaurant operations, staff training, menu development, pricing, and inventory management.
- Analyzed customer feedback surveys to assess overall satisfaction levels with the restaurant's services.
- Implemented cost-saving measures such as energy conservation initiatives and waste reduction programs.
- Updated the restaurant's website regularly with new menus items or promotional offers.
- Hired and trained new staff members to ensure compliance with safety regulations and operational standards.
- Conducted regular inspections of the premises to ensure cleanliness standards are met.
- Managed food preparation, guest interaction, quality control and customer relations.
Childcare Provider
Sunny Khurmi
Scottsdale
01.2016 - 12.2021
- Supervised children during playtime and structured activities.
- Developed engaging lesson plans to promote learning and creativity.
- Ensured a safe and clean environment for all children.
- Organized educational games that fostered social skills and teamwork.
- Communicated effectively with parents about children's progress and needs.
- Managed daily schedules to balance activities, meals, and rest periods.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Encouraged positive interactions between children by providing supervision at all times.
- Sanitized toys and tables to maintain clean, safe environment.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Assisted children in development of social, communication and problem-solving skills.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Read books aloud to small groups or individual children.
- Guided children through engaging and productive activities to foster fun learning environment.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
Education
Associate Degree - Culinary Arts
South Puget Sound Community College
Olympia, WA 08.2014 - 04.2016
Skills
- Menu development
- Food safety compliance
- Inventory management
- Cost control
- Event coordination
- Quality assurance
- Profit maximization
- Team leadership
- Time management
- Local regulations compliance
- Food presentation
- Waste reduction
Timeline
Restaurant Owner/Operator
Mountain View Kitchen
12.2021 - Current
Childcare Provider
Sunny Khurmi
01.2016 - 12.2021
Associate Degree - Culinary Arts
South Puget Sound Community College
08.2014 - 04.2016