Dynamic and results-oriented professional with a proven track record at Athens Dental Works, enhancing patient satisfaction and increasing case acceptance rates. Skilled in Dentrix and adept at organizational tasks, I excel in creating efficient scheduling systems and fostering positive client relationships through articulate communication. Demonstrated ability to improve office operations and patient care with a keen eye for detail and multitasking abilities.
Hi, I’m
Jennifer Wesson
LaRue,Texas
Summary
Overview
23
years of professional experience
Work History
Athens Dental Works
Treatment Coordinator
01.2020 - 01.2021
Job overview
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Just for Kids Dental
Treatment Coordinator
09.2016 - 01.2019
Job overview
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Explained treatment choices to patients and helped determine best options.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
Cross Country Pest Control
Appointment Coordinator
07.2012 - 07.2013
Job overview
- Directed telephone calls to appropriate parties.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
- Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
Midlothian Chamber of Commerce
Receptionist
09.2011 - 04.2012
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Bush Roofing & Contracting
Roofing Salesperson
05.2010 - 02.2011
Job overview
- Increased customer satisfaction by providing thorough consultations and accurate project estimates.
- Conducted regular follow-ups with clients after project completion to ensure satisfaction and gather feedback for improvement.
- Demonstrated excellent communication skills both in-person and remotely when presenting proposals or discussing project details with clients.
- Improved sales performance by tailoring presentations to suit individual client needs and preferences.
- Effectively managed multiple projects simultaneously while maintaining strict adherence to deadlines and quality standards.
Just for Kids Dental
Treatment Coordinator
09.2004 - 05.2010
Job overview
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
SBC Communications
Service Representative
01.1998 - 09.2004
Job overview
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than [Number] customers each day.
- Accepted payments and updated accounts with latest information.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Scheduled appointment to resolve more complex issues.
Education
Navarro CollegeWaxahachie, TX
Associate of Applied Science from General Studies
University Overview
Waxahachie High SchoolWaxahachie, TX
High School Diploma
University Overview
Skills
- Appointment Scheduling
- Knowledge of dental insurance
- Scheduling
- Organizational Skills
- Attention to Detail
- Multitasking ability
- Payment Collection
- Proficient in Dentrix
- Schedule Management
- Profit improvements
- Articulate Communication
- HIPAA Compliance
- Office Administration
Timeline
Treatment Coordinator
Athens Dental Works
01.2020 - 01.2021
Treatment Coordinator
Just for Kids Dental
09.2016 - 01.2019
Appointment Coordinator
Cross Country Pest Control
07.2012 - 07.2013
Receptionist
Midlothian Chamber of Commerce
09.2011 - 04.2012
Roofing Salesperson
Bush Roofing & Contracting
05.2010 - 02.2011
Treatment Coordinator
Just for Kids Dental
09.2004 - 05.2010
Service Representative
SBC Communications
01.1998 - 09.2004
Navarro College
Associate of Applied Science from General Studies
Waxahachie High School
High School Diploma
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