Jennifer Williams

• Processed prescriptions accurately using pharmacy management software.
• Assisted pharmacists in preparing medications for patient needs.
• Maintained inventory by restocking shelves and tracking expiration dates.
• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Ensured compliance with health regulations during daily operations.
• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
• Managed filing of prescriptions, both electronically and manually.
• Assisted in training new employees on pharmacy procedures.
• Received payment from customers and processed credit card transactions when necessary.
• Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
• Transmitted claims to insurance companies for payment and reconciled EOBs.
• Supported pharmacy operations by answering phone calls and directing queries appropriately.
• Participated in continuing education and training to stay current with pharmacy practices and technology.
• Provided exceptional customer service, addressing patient questions and concerns with empathy.
• Answered telephones to respond to questions or requests.
• Operated cash registers to accept payments from customers.
• Ordered, labeled and counted stock of medications and entered inventory data into computer.
• Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.

Also do the daily paperwork and input on the computer sales report and check in the daily drug order amd paperwork.

• Assisted clients with daily living activities and personal care tasks.
• Maintained a safe and clean environment for clients and staff.
• Provided companionship and emotional support to enhance client well-being.

• Processed prescriptions accurately using pharmacy management software.
• Assisted pharmacists in preparing medications for patient needs.
• Maintained inventory by restocking shelves and tracking expiration dates.
• Handled customer inquiries and provided exceptional service at the counter.
• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
• Managed filing of prescriptions, both electronically and manually.
• Checked expiration dates on medications to ensure that only unexpired products were dispensed.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Restocked shelves with new supplies of medications as needed.
• Assisted in training new employees on pharmacy procedures.
• Organized work areas so that everything was easily accessible when needed.
• Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
• Received payment from customers and processed credit card transactions when necessary.
• Interpreted and processed medication orders under supervision of pharmacist.
• Provided customer service to patients by answering questions about medications and health-related topics.
• Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
• Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
• Transmitted claims to insurance companies for payment and reconciled EOBs.
• Assisted pharmacists in filling prescriptions accurately and efficiently.
• Supported pharmacy operations by answering phone calls and directing queries appropriately.
• Monitored prescription refill requests and communicated with patients regarding their status.
• Participated in continuing education and training to stay current with pharmacy practices and technology.
• Provided exceptional customer service, addressing patient questions and concerns with empathy.
• Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
• Answered telephones to respond to questions or requests.
• Operated cash registers to accept payments from customers.
• Ordered, labeled and counted stock of medications and entered inventory data into computer.
• Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
• Maintained proper storage and security conditions for drugs.

• Maintained an up-to-date knowledge base of service desk processes and procedures.
• Documented all service desk activities using established procedures and protocols.
• Developed and implemented policies, guidelines and standards for the service desk team.
• Monitored the performance of service desk operations, ensuring high quality customer service.
• Monitored the Service Desk queue for incoming requests.
• Analyzed customer feedback data to identify areas of improvement in services provided by the Service Desk.
• Ensured proper documentation was maintained for all service desk incidents.
• Monitored service desk tickets, assigned tickets to appropriate technicians and tracked ticket status until resolution.
• Managed inventory of all equipment assigned to the Service Desk team.
• Trained new service desk personnel on job functions, processes, and procedures.
• Trained new staff members in service desk functions and processes.
• Created reports on service desk activities for senior management review.
• Managed day-to-day operations of the Service Desk team, including scheduling shifts and assigning tasks.
• Prepared reports summarizing service desk operations on a daily basis.
• Operated cash register efficiently during busy shifts.
• Processed customer transactions quickly and accurately.
• Maintained cleanliness and organization of checkout area.
• Handled cash, credit, and refund transactions securely.
• Trained new cashiers on procedures and best practices.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Accepted cash and credit card payments, issued receipts and provided change.
• Collected payments and provided accurate change.
• Greeted customers and answered any questions they had about the store's products and services.
• Stocked shelves with merchandise when needed.
• Helped customers find specific products, answered questions, and offered product advice.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Issued receipts, refunds, credits or change due to customers.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Followed company security procedures for handling large sums of money.
• Answered customer inquiries regarding store policies and procedures.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.
• Discounted purchases by scanning and redeeming coupons.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
• Processed credit card, cash, and check payments, ensuring all transactions were accurate.
• Processed customer payments quickly and returned exact change and receipts.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Offered customers carry-out service at completion of transaction.
• Checked personal identifications during alcohol and tobacco sales.