Jennifer Wilson
Pittsburgh,PA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Asbury Heights Senior Living
02.2026 - 06.2026
- Administrative Assistant for the Maintenance Department
- Scheduled preventive and corrective maintenance, tracked work orders, and ensured timely completion of maintenance requests and documented in the TELS Maintenance App. Maintained accurate maintenance logs, service records, and compliance documentation. Communicated with other departments, contractors, and vendors to coordinate repairs, upgrades, and service delivery. Ensured all maintenance activities comply with safety regulations and company policies. Processed invoices, managed schedules, and assisted with fleet or property management tasks as needed.
- Keep updated records for all Life Sharing documents such as HVAC, Fire, Elevators, Electrical & Plumbing routine checks. Covered for security and front desk when needed. Participated in New Hire Orientation by explaining maintenance, fire, safety, and general building procedures and toured the building. Called Elevator company for issues.
Administrative Assistant/Receptionist
AirStar Transportation
02.2025 - 02.2026
- Assisted Call Center every morning with incoming requests for transportation. Greeted all guests entering facility. Ran driver’s hour report for previous day and enter times in Paycor. Entered driver’s hours on the spreadsheets (Drivers Daily Hours Report) and email out to department heads. Entered drivers schedule in Paycor. Responded to emails and voicemails. Completed termination checklist for termed employees. Ran and reviewed Monthly MVR’s for Classy Cab and Air Star. Attended monthly safety meetings, recorded and typed up meeting minutes. Assisted with Access audits and assisted in audits with PUC, VA or any other. Entered employee performance reviews into Paycor. Assisted and covered recruiter when needed. Covered Call center when needed. Created and promoted Employee Incentive Programs. Researched, created and ordered promotional items. Transferred new hires from recruiting to Paycor payroll and sent out onboarding paperwork. Processed new hires and submitted for hire (GM would approve). Enrolled new hires in benefits (kept track of all benefit enrollments). Processed benefit terminations. Processed any PA Unemployment request. Checked messages on the Unemployment website and answered any request as needed. Processed and followed up with Workers’ comp claims. Assisted with Annual benefits review and Annual Open Enrollment.
Administrative Assistant/Receptionist
Celebration Villas of Lakemont Farms
05.2024 - 02.2025
- Greeted incoming guests and residents. Performed phone screens, background checks and reference checks. Conducted interviews and composed employee offer letters. Coordinated new employee orientation. Maintained applicant and employee databases and files. Initiated onboarding for all new hires including setting up for Relias Training. Assisted with payroll. Prepared general and inter-office correspondence. Compiled data and entered into prepared Excel spreadsheets. Answered all incoming calls on a multi-line switchboard. Processed outgoing mail and distributed incoming mail. Maintained office equipment and supplies. Managed multiple calendars. Prepared employee termination letters. Collected time and attendance records and entered into database. Assisted in the dietary department serving breakfast and lunch and cleaning up dining room after meals. Assisted as needed wherever help was needed. Opened and close employee and resident files and initiated Workers Comp claims. Covered as an Activities Assistant when needed.
Receptionist/Administrative Assistant
Mainstay Life Services
07.2018 - 02.2023
- Greeted clients, co-workers and visitors entering building. Received mail and packages and date stamped and distributed in mailboxes. Answered multi-line telephone and directed calls to appropriate staff. Maintained visitor log. Assisted HR as needed putting together orientation packets, new hire packets and anything else asked to do. Ordered employee ID's. Scheduled all meetings and events in the Outlook calendar. Assigned key fobs for entry into building. Assisted in other departments as needed. Ordered all supplies for office. Put together birthday packets for the Wellness group and distributed. Maintained cleanliness and appearance of common areas. Ordered food and set up for meetings and parties and cleaned up afterwards. Maintained employee phone and voice-mail list.
Secretary/Receptionist/Administrative Assistant
Chartiers Center
Bridgeville, PA
09.2017 - 07.2018
- Provided clerical support for the Director of the Residential Treatment. Program which required discretion in the processing of sensitive materials. Ensured accurate reporting of services for the RTP Program billing. Transcribed and typed dictation. Typed and processed correspondence, reports, contracts, confidential documents (psychiatric evaluations, progress notes, case rosters, schedules, PCP letters and more. Maintained an accurate clinical record system to include completion and distribution of requests for clinical information. Performed the functions of a multi-line telephone while using proper judgment in the transferring of calls. Acted as a receptionist greeting consumers, staff and visitors in a courteous and professional manner. Maintained an accurate inventory of supplies, equipment and needed forms and ordering supplies when necessary. Collected, sorted and distributed incoming and outgoing mail along with inter-office mail. Scheduled staff meetings and consumer’s doctor’s appointments. Maintained inventory of food supply and submitted food order bi-monthly. Typed up check requests and maintenance requests and forward to director. Kept lobby welcoming to visitors, consumers and staff. Other duties as assigned.
Receptionist/Administrative Assistant
Noble Towers
04.2014 - 09.2017
- Responsibilities
- Answered multi-line phone, transferred and took messages, greeted tenants and vendors, opened new files, general clerical duties, maintained wait list in accordance with HUD guidelines, including creation of address labels, & sorting of applicants by category, do all phone notifications followed up by mailings to applicants, wrote work order forms & worked with maintenance staff to insure that maintenance problems are attended to daily, mailed out verification forms, published monthly newsletter for tenants, monitored office supplies, maintained tenant vehicle list, updated phone system with tenant changes, assisted residents with their packages, monitored video cameras and parking lots and showed apartments to future tenants.
Education
Diploma - Secretarial Science
Sawyer Business School
Pittsburgh, PASkills
- Microsoft Office, Excel, Qualifacts, MyAbility, Outlook, Data Entry, Customer Service, Multi-line phone and switchboard, typing, dictation, (10 years)
- Clerical Experience (15 years)
- Front Desk Experience (15 year)
- Administrative Experience (15 years)
Timeline
Administrative Assistant
Asbury Heights Senior Living
02.2026 - 06.2026
Administrative Assistant/Receptionist
AirStar Transportation
02.2025 - 02.2026
Administrative Assistant/Receptionist
Celebration Villas of Lakemont Farms
05.2024 - 02.2025
Receptionist/Administrative Assistant
Mainstay Life Services
07.2018 - 02.2023
Secretary/Receptionist/Administrative Assistant
Chartiers Center
09.2017 - 07.2018
Receptionist/Administrative Assistant
Noble Towers
04.2014 - 09.2017
Diploma - Secretarial Science
Sawyer Business School